Enterprise Customer Success Manager

2 semanas atrás

Pomerode, Brasil beBeeCustomerSuccess Tempo inteiro US$80.000 - US$120.000
Overview

This is a fully remote position in a Large Business and Enterprise customer success role.

The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers.

Responsibilities
  • Develop and execute customer success plans based on desired business outcomes.
  • Ensure that customers obtain the maximum value from their Connecteam investment.
  • Consult with customers to help them solve problems and achieve their goals.
  • Analyze data to track customer progress and identify areas for improvement.
  • Stay up-to-date on industry trends and best practices.
  • Work collaboratively with other departments and teams to ensure customer success.
  • Work with customers to create new use cases/success stories.
Qualifications
  • Experience in B2B SaaS – 2 years of experience MUST.
  • Customer-facing experience.
  • Superb written and verbal communication skills.
  • Creative problem-solving abilities comfortable working independently in a high-paced environment.
  • Experience in helping customers deploy and see the value of products they have purchased.
  • Experience building relationships with senior stakeholders.
  • A team player who enjoys getting and providing feedback, sharing ideas, and improving processes together.
Benefits
  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation, sick days.

We are accepting applications from employees working in various states.

About Us
  • We prioritize employee development.
  • We make a significant impact on our customers' businesses by offering effective solutions to manage deskless workforces.
  • We strive to deliver real value to our customers.
  • We have a supportive work environment where everyone feels welcome.

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