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Rio de Janeiro, Brasil beBeeCrm Tempo inteiro

Job Title: Global CRM Sustain We are seeking a seasoned professional to assume the role of Global CRM Sustain Lead. As a key member of our organization, you will be responsible for managing the Global CRM system under your responsibility following appropriate methodologies. Key Responsibilities: Provide recommendations, action plans, and status updates to leadership and key stakeholders Manage key relationships with business and technical stakeholders Interaction with key users of the applications and align application services with business goals to ensure efficiency and value delivery Continually mature sustain & operational/platform processes to meet company needs & requirements Oversee the day-to-day operations of the production environment, ensuring system stability, performance, reliability & quality Ensure adherence to all policies, procedures, KPI's, SLA's, best practices are being properly tracked & completed Foster a culture of continuous improvement by identifying automation opportunities and process enhancements Ensure/enforce the integrity, data, administration, configuration, maintenance of all Global CRM environments (non-production & production) Collaborate with cross-functional teams (developers, business analysts, cyber, infrastructure teams) to address complex technical challenges Requirements: 5 years of experience with Microsoft Dynamics 365 Experience in ITLM Experience with Microsoft Dynamics 365 Platform (Sales Module) highly preferred Experience with MS Azure Dev Ops (ADO) tool preferred, but not required Strong leadership skills and experience leading teams Strong interpersonal skills in areas related to teamwork, facilitation, collaboration, and negotiation Ability to understand both the strategic and tactical aspects of CRM systems What We Offer: A challenging role with opportunities for growth and development A dynamic and collaborative work environment The chance to make a real impact on the success of our organization


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