Service Desk Analyst
Há 15 horas
Join to apply for the Service Desk Analyst role at Wipro 2 days ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at Wipro The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Job description: Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or elevate if not resolved as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Experience : 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Wipro by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Service Desk Analyst
3 semanas atrás
São Paulo, Brasil System1 Group Tempo inteiro**Service Desk Analyst**- **Location: Sao Paulo, Brazil**:- ** Date Posted**:20**th** January 2025**In the words of one of our senior clients recently**“Market Research has changed more in the past 3 years, than in the previous 40”.****About System1.**System1 is a The Creative Effectiveness Platform. Our target customers are the world’s largest...
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Service Desk Analyst I
Há 4 dias
São José de Ribamar, Maranhão, Brasil OU Health Tempo inteiro R$40.000 - R$60.000 por anoPosition TitleService Desk Analyst IDepartmentInformation SystemsJob DescriptionThe Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk. Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the...
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Service Desk Analyst
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Service Desk Agent
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Deal Desk Analyst
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São Paulo, Brasil SUSE Group Tempo inteiroDeal Desk Analyst page is loaded## Deal Desk Analystlocations: Brazil: Sao Paulo, Braziltime type: Full timeposted on: Posted Todayjob requisition id: **Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.**SUSE is a global leader in innovative, reliable, and secure enterprise open source...
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Service Desk Analyst
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São Paulo, Brasil NTT DATA Tempo inteiro**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT...
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Service Desk Analyst
4 semanas atrás
São Paulo, Brasil Globant Tempo inteiroWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for **Service Desk Analyst** to join our team at Globant!You will get the chance to:- Work with professionals...
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Service Desk Analyst I
3 semanas atrás
São José de Ribamar, Brasil OU Health Tempo inteiroOverview The Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk. Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use of application software products and/or infrastructure components,...
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Global IT Service Desk Analyst
Há 7 dias
São Paulo, Brasil The Kynetec Group Tempo inteiroFull details of the job. Vacancy Name Vacancy Name: Global IT Service Desk Analyst NHA Number NHA Number: VN807 Employment Type Permanent, Full Time Work Location Country: (Specify Country) Division Technology Key Responsibilities Be the first point of contact for end users seeking technical assistance via phone, email, and chat. Provide onsite support and...
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Service Desk Analyst I
3 semanas atrás
São José de Ribamar, Brasil OU Health Tempo inteiroOverview The Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk. Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use of application software products and/or infrastructure components,...
