Service Desk Analyst
3 semanas atrás
Join to apply for the Service Desk Analyst role at Wipro 2 days ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at Wipro The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Job description: Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or elevate if not resolved as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Experience : 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Wipro by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
-
Service Desk Analyst
3 semanas atrás
São Paulo, Brasil Wipro Tempo inteiroOverview Join to apply for the Service Desk Analyst role at Wipro . The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives. Responsibilities Be responsible for primary user support and customer service Respond to...
-
Service Desk Analyst I
1 semana atrás
São José de Ribamar, Brasil Ou Health Tempo inteiroPosition TitleService Desk Analyst IDepartmentInformation SystemsJob DescriptionThe Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk.Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use...
-
Service Desk Analyst 1
1 semana atrás
Sao Paulo, Brasil NCR Tempo inteiroSobre a NCR A NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com 38.000 funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países. TITLE: Service...
-
Service Desk Analyst I
Há 5 dias
São José de Ribamar, Maranhão, Brasil OU Health Tempo inteiro R$40.000 - R$60.000 por anoPosition TitleService Desk Analyst IDepartmentInformation SystemsJob DescriptionThe Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk. Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the...
-
Service Desk Agent
Há 7 dias
São Paulo, Brasil Kemira Tempo inteiroLocation: Sao Paulo, BR - Location Details: **Title**:Service Desk Agent**: **Your responsibilities will include**: - Being the first point of contact for internal users and outsourcing providers. - Registering, analyzing, categorizing, and prioritizing received tickets. - Providing first-level support to Kemira end users with common issues such as:...
-
Service Desk Analyst
Há 5 dias
São Paulo, Brasil NTT DATA Tempo inteiro**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT...
-
Service Desk Analyst
3 semanas atrás
São Paulo, Brasil System1 Group PLC Tempo inteiroIn the words of one of our senior clients recently… “Market Research has changed more in the past 3 years, than in the previous 40”. About System1 System1 is the Creative Effectiveness Platform. Our target customers are the world’s largest advertisers. We predict and improve marketing effectiveness. Our advertising and idea tests measure emotion to...
-
Global IT Service Desk Analyst
4 semanas atrás
São Paulo, Brasil The Kynetec Group Tempo inteiroFull details of the job. Vacancy Name Vacancy Name: Global IT Service Desk Analyst NHA Number NHA Number: VN807 Employment Type Permanent, Full Time Work Location Country: (Specify Country) Division Technology Key Responsibilities Be the first point of contact for end users seeking technical assistance via phone, email, and chat. Provide onsite support and...
-
Service Desk Analyst
Há 4 dias
São Paulo, Brasil Itssolucoes Tempo inteiroSuperior Completo em cursos correlatos à área de TI Principais Atividades e Responsabilidades: Atender chamadas de clientes via telefone, e-mail e chat Realizar gestão de chamados e incidentes Realizar análise, diagnóstico, testes e resolução de chamados Avaliar paradas repentinas de operação, problemas em serviços de e-mails, falhas de segurança...
-
Estágio Service Desk
Há 5 dias
São Paulo, Brasil Ideal CTVM Tempo inteiroEstamos em busca de uma pessoa para a vaga de estágio na área de Service Desk. Atividades, não limitadas a: - Suporte à colaboradores no uso de desktops e redes, vpn, e sistemas corporativos; - Auxiliar no gerenciamento de inventário de hardware e software; - Auxiliar na manutenção de procedimentos e relatório de suporte da área; - Auxiliar no...
