Global IT Service Desk Analyst
4 semanas atrás
Full details of the job. Vacancy Name Vacancy Name: Global IT Service Desk Analyst NHA Number NHA Number: VN807 Employment Type Permanent, Full Time Work Location Country: (Specify Country) Division Technology Key Responsibilities Be the first point of contact for end users seeking technical assistance via phone, email, and chat. Provide onsite support and remote assistance to staff globally. Handle tickets within SLA guidelines while delivering excellent customer service. Update the ticketing system accurately with notes, progress, and actions. Follow standard operating procedures and work instructions. Offer guidance to staff on general IT matters within your skills and knowledge. Collaborate with other IT support teams to resolve requests. Maintain a strong customer focus. Engage in training through the Kynetec IT Academy to enhance skills. Knowledge & Experience At least 1 year in a customer/technical support environment; professional English required. Excellent communication skills. Strong knowledge of Windows 10 and Office 365 desktop applications. Desirable: Experience with Active Directory and Office 365 Admin Centre. Good problem-solving skills and technical aptitude. Self-confident, organized, respectful, and methodical. Willing to pursue professional qualifications supported by Kynetec. Willing to travel to Americas, Europe, and Asia-Pacific if needed. Role Description We are seeking a 1st Line Support Engineer to join our service desk team in Valinhos, São Paulo. The role requires being in the office 3 days a week—2 days in Valinhos and 1 day in Piracicaba. Candidates must reside within a reasonable commuting distance. The successful candidate will provide 1st line support to Kynetec staff globally, monitoring, investigating, and resolving issues via phone and ticket system. #J-18808-Ljbffr
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Service Desk Analyst
3 semanas atrás
São Paulo, Brasil Wipro Tempo inteiroJoin to apply for the Service Desk Analyst role at Wipro 2 days ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at Wipro The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Job...
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Global It Service Desk Analyst
3 semanas atrás
São Paulo, Brasil Kynetec Tempo inteiroHi,New Contract Opportunity – IT Support EngineerWe’re working with a leading global tech organisation that is looking for an experiencedIT Support Engineerto join their team inCampinas.Onsite IT Support EngineerLocation : R. James Clerk Maxwel, 440 - Techno Park, Campinas - SP, 13069-380Job Description:- Basic Knowledge of Network Devices such as...
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Service Desk Analyst
2 semanas atrás
São Paulo, Brasil System1 Group Tempo inteiro**Service Desk Analyst** - **Location: Sao Paulo, Brazil**: - ** Date Posted**:20**th** January 2025** In the words of one of our senior clients recently **“Market Research has changed more in the past 3 years, than in the previous 40”.** **About System1.** System1 is a The Creative Effectiveness Platform. Our target customers are the world’s...
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Service Desk Analyst
2 semanas atrás
São Paulo, Brasil Wipro Limited Tempo inteiro**Job Description**: - ** - Job Title: Service Desk Analyst - Req Id: 100971 - City: Sao Paulo - State/Province: Sao Paulo - Posting Start Date: 10/15/25 - Job Description: **Role**: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service...
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Service Desk Agent
Há 4 dias
São Paulo, Brasil Kemira Tempo inteiroLocation: Sao Paulo, BR - Location Details: **Title**:Service Desk Agent**: **Your responsibilities will include**: - Being the first point of contact for internal users and outsourcing providers. - Registering, analyzing, categorizing, and prioritizing received tickets. - Providing first-level support to Kemira end users with common issues such as:...
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Service Desk Analyst
2 semanas atrás
São Paulo, Brasil Wipro Tempo inteiroOverview Join to apply for the Service Desk Analyst role at Wipro . The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives. Responsibilities Be responsible for primary user support and customer service Respond to...
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Service Desk Analyst
2 semanas atrás
São Paulo, Brasil System1 Group PLC Tempo inteiroIn the words of one of our senior clients recently… “Market Research has changed more in the past 3 years, than in the previous 40”. About System1 System1 is the Creative Effectiveness Platform. Our target customers are the world’s largest advertisers. We predict and improve marketing effectiveness. Our advertising and idea tests measure emotion to...
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Global It Service Desk Analyst
3 semanas atrás
São Paulo, Brasil Kynetec Tempo inteiroHi,New Contract Opportunity – IT Support EngineerWe’re working with a leading global tech organisation that is looking for an experiencedIT Support Engineerto join their team inCampinas.Onsite IT Support EngineerLocation : R. James Clerk Maxwel, 440 - Techno Park, Campinas - SP, Job Description:- Basic Knowledge of Network Devices such as Switches,...
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It Operations
3 semanas atrás
São Paulo, Brasil Getronics Tempo inteiroGetronics is a global leader in technology solutions, with a team of over 4,000 colleagues across 17 countries, delivering comprehensive end-to-end services worldwide. We are committed to providing exceptional customer service, enabling our clients to focus on their core strengths while trusting their IT needs to Getronics. We have an amazing opportunity for...
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Service Desk Analyst I
Há 6 dias
São José de Ribamar, Brasil Ou Health Tempo inteiroPosition TitleService Desk Analyst IDepartmentInformation SystemsJob DescriptionThe Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk.Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use...
