Service Desk Analyst I
Há 3 dias
Position TitleService Desk Analyst IDepartmentInformation SystemsJob DescriptionThe Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk.
Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use of application software products and/or infrastructure components, including desktops, mobile devices and related peripherals.
The Service Desk Analyst I is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
Problems beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other service resources or escalate to the proper IT team.Essential ResponsibilitiesResponsibilities listed in this section are core to the position.
Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.Uses the appropriate categories for logging incidents and requests.Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.Analyzes and resolves incidents and requests regarding use of application software or hardware.
Logs and tracks incidents and requests from identification through resolution.
Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
Documents resolutions and updates self-help and staff knowledge bases.Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.Provides after hours and on-call support as needed.Maintains and protects confidentiality with regard to all aspects of patient care and employee information.General ResponsibilitiesPerforms other duties as assigned.Minimum QualificationsEducation Requirements:Graduate of Technical/Trade School or Associate's Degree required.Experience Requirements:0 - 3 years of experience required.License/Certification/Registration Requirements:HDI Support Center Analyst (HDI-SCA) required within 12 months of employment.Knowledge/Skills/Abilities RequiredDemonstrates ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology.Ability to learn how to resolve technology related issues, including, but not limited to desktop and network environments and peripheral devicesDemonstrated ability to learn customer support processes and techniques.Strong analytical skills.Ability to solve basic problems.Competency in MS Office Suite and ticketing systems such as ServiceNowDemonstrates ability to provide strong customer service skillsCurrent OU Health Employees - Please clickHEREto login.OU Health is an equal opportunity employer.
We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.
We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
-
Service Desk Analyst I
1 semana atrás
São José de Ribamar, Maranhão, Brasil OU Health Tempo inteiro R$40.000 - R$60.000 por anoPosition TitleService Desk Analyst IDepartmentInformation SystemsJob DescriptionThe Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk. Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the...
-
Service Desk Analyst I
Há 6 dias
São José de Ribamar, Brasil OU Health Tempo inteiroOverview The Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk. Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use of application software products and/or infrastructure components,...
-
Service Desk Analyst I
1 semana atrás
São José de Ribamar, Brasil OU Health Tempo inteiroOverview The Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk. Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use of application software products and/or infrastructure components,...
-
Service Desk Analyst
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiroOverview Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames. Compensation : $800 USD / month Location Type : Remote ...
-
Service Desk Analyst
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiroOverviewUnder direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.Compensation : $800 USD / monthLocation Type : RemoteJob...
-
Service Desk Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiroOverview Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames. Compensation : $800 USD / month Location Type : Remote Job...
-
Service Desk Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiroOverviewUnder direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.Compensation : $800 USD / monthLocation Type : RemoteJob...
-
IT Service Desk Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroIT Service Desk Analyst - (Google Workspace) Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming...
-
IT Service Desk Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Ebury Tempo inteiroIT Service Desk Analyst - (Google Workspace)Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part...
-
Service Desk Analyst
Há 4 dias
São Paulo, Brasil System1 Group Tempo inteiro**Service Desk Analyst** - **Location: Sao Paulo, Brazil**: - ** Date Posted**:20**th** January 2025** In the words of one of our senior clients recently **“Market Research has changed more in the past 3 years, than in the previous 40”.** **About System1.** System1 is a The Creative Effectiveness Platform. Our target customers are the world’s...
