Cloud Solution Architect

Join to apply for the Cloud Solution Architect - Azure Infrastructure role at Microsoft

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Join to apply for the Cloud Solution Architect - Azure Infrastructure role at Microsoft

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Do you have a passion for Azure IaaS and PaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Customer Centricity
• Gathers customer/partner insights and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC) by driving feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams to shape products and services by providing insights. Advocates for the customer/partner and shares success stories.
• Develops and expands relationships with customer and partner architects, technical decision makers, and stakeholders. Addresses requirements with technical architecture(s) and demonstrates solutions' value through design collaboration. Supports customer/partner skilling and addresses capability gaps by delivering technical guidance and facilitating adoption of best practices. Assesses and transfers knowledge to close skill gaps, and may identify qualified partners for projects.
• Guides team members to focus on customer/partner experience, supports defining success conditions, and anticipates dissatisfaction to improve overall experience and value realization.
• Listens actively, challenges when necessary, and presents insights and alternatives to customers/partners.

• Identifies and advises on performance optimization, manages risks, and ensures solution quality. Uses tools to ensure opportunity and milestone tracking. Works to resolve technical blockers, supports growth opportunities, and aligns with