Technical Customer Success Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Skyhigh Security Tempo inteiro
Role Overview

As a Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.

Responsibilities
  • Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
  • Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
  • Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
  • Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
  • Proactively monitor customer deployments and solutions, and drive communication as needed.
  • Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as required.
  • Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
  • Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
  • Conduct best practices workshops, and execute training around key features and use cases.
  • Develop and deliver QBR and Value Plans for customers.
  • Mature the use of Skyhigh: Work with customers to identify needs in their security plan where Skyhigh could add value.
  • Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
  • Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
  • Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
Company Benefits and Perks
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development
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