Director of Operations

Há 2 dias

Porto Alegre, Brasil beBeeoperations Tempo inteiro

Job Overview: We are seeking an accomplished Operations Director to lead our regional operational teams. This role requires strong leadership and management skills, as well as experience in sales, contact center, and customer support. Key Responsibilities: Manage operational teams with over 50 people, including team leaders and heads Design and implement efficient processes and structures to ensure stable performance Set up and monitor KPIs and motivational frameworks to achieve regional goals Oversee day-to-day operations and ensure quality through analytics and checklists Manage team budgets and ensure cost efficiency Requirements: Minimum 5 years of experience in sales, contact center, or customer support Proven track record of managing large teams and achieving results Strong leadership and communication skills Fluency in English and Portuguese

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