Technical Account Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Radware Tempo inteiro
Technical Account Manager - Cloud Services (Sao Paulo, brazil) - Q)
**Technical Account Manager - Cloud Services **(Sao Paulo, Brazil)
**_Position overview:_**
**_Responsibilities:_**
- Build strong and positive relationships with customers in CALA
- Manage the customer from onboarding, through the life cycle and ongoing Activities
- Perform and provide detailed reviews of service disruptions, tickets, metrics, business reviews
- Oversee customers satisfaction, retention, up-sell/cross-sell
- Handle expert's level tickets related to CALA's customers
- Act as the highest technical escalation for customers in CALA
- Act as the escalation point for the customer inside the organization for fast resolution
- Resolution of complex cloud related issues
- Lead the communication and technical resolution during high priority incident management
**_Qualifications:_**
- BSc/BA in Computer Science or equivalent
- 5+ years of experience in services, account management, or related customer-facing experience
- 2+ years of experience in SaaS enterprise solutions
- Excellent understanding of network design (e.g. LAN/WAN, switches/routers, routing protocols such as BGP and OSPF) and protocols (e.g., IPv4, TCP/IP, VPN, IPSec, HTTP, DNS)
- Passionate about technology and how it can be leveraged to drive business impact
- Fanatical about customer success and tenacious at driving long-term customer value
- Highly data-driven with a commitment to drive and track a consistent engagement process with all customers in your portfolio
- Enthusiastic team player with the ability to influence others
- Excellent verbal and written communication skills
**_Language and Communication Skills_**
- Proficient in English, Spanish, and Portuguese.
- Excellent written and spoken communication skills
- Excellent presentation skills; high degree of comfort with both large and small audiences
- Exhibits good listening skills and comprehension
- #LI-PJ1
- Primary Location: BR-São Paulo-Sao Paulo
- Other Locations: Brazil
- Job: Technical Support

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