Analista de Customer Service

Ponto focal de Customer Service para as transportadoras no processo de gestão das ocorrências no ato de entrega aos clientes;Monitoramento e confirmação das entregas junto às transportadoras, conforme datas planejadas pelo time de gestão de carteira;Geração do controle de ocorrências de entrega e atuação nas ocorrências de baixa...

**A Empresa**- Empresa multinacional bens de consumo.**Descrição da vaga**- Atuará no time de Customer Service, mantendo interface direta com clientes;- Acompanhamento e gestão da carteira de clientes;- Acompanhamento das entregas dos pedidos;- Elaboração e apresentação de indicadores;- Participará dos projetos de Customer da companhia.**Perfil...

**Cargo**: Analista de Customer Care**Local**: Guararema - SP (Modelo híbrido)**Descrição da função**:Ponto focal de interação com Vendas e Transportes para a gestão das ordens e garantia das entregas conforme necessidade dos clientes. Foco em gestão de carteira de pedidos e engajamento com os clientes e stakeholders internos.**O que nós...

First level support analyst, resolving reported incidents/requests in a timely manner. Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach. Work with other Mars Service Ops and MGS teams to manage...

Job DescriptionWhat are we looking for?An Analyst to resolve reported incidents/requests in a timely manner.Ensure customers are always up to date with the status of their reported issues/requests.Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach.Work with other Mars Service Desk (MSD)...

Job DescriptionWhat are we looking for?An Analyst to resolve reported incidents/requests in a timely manner.Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach.Work with other Mars Service Desk (MSD)...

Overview An Analyst to resolve reported incidents/requests in a timely manner and keep customers informed about the status of their cases. Work with Mars Service Desk (MSD) and Mars Support teams to manage incidents and contribute to service improvements and scope growth. What are we looking for? An Analyst to resolve reported incidents/requests in a timely...

**Service Management SR Lead - Mars Global Services - Guararema/SP**The jobholder will ensure the implementation, execution and continuous improvement of IT Service Management processes and KPIs within Enterprise Delivery and Operations, in line and compliance with the internal IT governance framework, in order to assure the delivery of infrastructure &...

cotar e comprar os produtos solicitados, fazer follow-up das entregas dos produtos comprados, realizar contato com fornecedores, participar da certificação e desclassificação de fornecedores, e análise de custo e benefício, fazer o planejamento de compras de produtos, serviços e equipamentos, conforme demanda produtiva e decisões empresariais, atuar...

This job is responsible for delivering P2P (procure to pay) service for Americas Region**What are we looking for?**:- Basic knowledge of core Procure to Pay functional competenciesAnalytic and digital skills to support the team on process improvements and automation is a 'nice to have'Good communication and interpersonal skillsBasic problem solving...