Analista de Customer Service

**Key Responsibilities** - Act as local manager for coaching and support junior members in the team. Work with functional managers in the global team to support the associate’s development with local sponsorship. - Have technical leadership to develop and implement Data Analysis strategy within Digital Technology by defining architecture, process, timeline...

Join to apply for the Service Desk Analyst role at Mars . Job Description We are looking for an Analyst to resolve reported incidents and requests in a timely manner, ensuring customers are always up to date with the status of their reported issues, and working with other Mars Service Desk (MSD) and Mars Support teams to manage incidents and drive...

**Product Senior Analyst - Mars Global Services - Guararema, SP** The Product senior Analyst provides functional and technical expertise on the Finance SaaS and Automation as in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver...

Job Description: The IT Services Product Lead provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction...

Job DescriptionThe IT Service Operations Manager provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction...

**Descrição**: Consultoria de Recursos Humanos admite Analista de Escritura Fiscal Pleno em Guararema (Centro). **Responsabilidades**: Será responsável pelas rotinas de escrituração fiscal nos registro de entradas, saídas, serviços prestados, serviços tomados, apuração de impostos. Tarefas pertinentes a rotinas de Analista de Escritura Fiscal...

Join to apply for the IT Service Operations Manager role at Mars . The IT Service Operations Manager provides functional and technical expertise in the TPM area, responsible for design, development, deployment, evolution, and support of Global Applications products and services. This role focuses on ITIL Service Delivery, continuous improvement, deployment...

Join to apply for the VP of Enterprise Services Delivery role at Mars Job Description The Vice President, Enterprise Delivery Services is responsible for ensuring the stability, security, and effectiveness of the core technology foundations that power Mars global business operations. Reporting to the CISO & VP, Global Digital Operations , this role provides...

Job Description:The IT Services Product Lead provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction...

JOB DESCRIPTION Job Description: The Customer Experience (CX) team within IT is responsible for ensuring that technology services deliver seamless, efficient, and positive experiences for associates and end users. The team gathers feedback through surveys and analytics (., XLA, CES, CSAT), identifies pain points across IT touchpoints such as service desks,...