Service Sr Analyst

**Product Senior Analyst - Mars Global Services - Guararema, SP**

The Product senior Analyst provides functional and technical expertise on the Finance SaaS and Automation as in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction project roles.

This position will always search for better and quicker delivery value back to our customers, based on Agile and DevOps ways of working and mindsets.

This role will be part of the Global Applications Service Delivery team based in various hub sites.

**What are we looking for?**
- Bachelor or higher degree in Computer Science or Information Systems required.
- Strong finance system support knowledge, preferred on FMCG (Fast Moving Consumer Goods) industry. Experience on Business areas will be a plus.
- Understanding of the business operations processes.
- Preferred finance system support experience or same functionality products and services, as service, development or projects.
- ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus
- Strong verbal and written English skills.
- Proven leadership and influencing experience with key stakeholders.
- Strong analytical and problem solving skills.
- Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.

**What would be your key responsibilities?**
- Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business
- Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed
- Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)
- Development management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for development
- Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers
- Manage and execute technical design, development and configuration activities for products and services on Finance SaaS and Automation Team.
- Identify and develop automation opportunities across the business processes and internal processes
- Identify, propose and develop improvements for product and services as part of Problem Management process
- Document solutions developed according to the defined rules in place, to assure global supportability
- Participate and collaborate on a Community of Practices related to his functional and technical areas
- Assist with change management activities, including releases and production slots.

**What can you expect from Mars?**
- The opportunity to learn, develop and take charge of your own career.
- An industry competitive salary and benefits package.
- To be respected and valued.
- The Five Principles at the center of every decision we make.
- The opportunity to work cross functionally, add value and impact a better world for generations to come.

If you’re passionate about our brands, a great strategic thinking, deliver high quality decision and have a high drive for results, then we want to hear from you.

LI-MR1