Networks Service Delivery Sr Analyst

Há 4 dias

BRASao PauloGuararema, Brasil Mars Tempo inteiro

Job Description:

This highly engaged team supports the Network Infrastructure environment globally, ensuring it remains always available, secure, follows standards, well-documented and fit for business needs. Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.

What are we looking for?

  • At least 2 years IT experience in IT service management.

  • At least 3 years of IT infrastructure management

  • Work in international environment

  • Small/medium project management

  • Experience with various technical OS platforms networks

  • Strong analytical skills

  • Advanced English level

What will be your key responsibilities?

  • Support Network Service Roadmap delivery in the three key Network Areas (WAN/LAN, Audio/Video Conferencing and Security)

  • Translates business requirements into technical and functional solution specifications

  • Documents solutions developed according to the defined rules in place, allowing for the solution to be supported by IT OPS and Vendors

  • Lead and follow-up delivery and mid-size project and improvement plans.

  • Promote procedures, standards and rules in place and seek for opportunities to improve them in the Network space.

  • Suggest and implement network infrastructure upgrades, modifications and EOL (end of life) replacements

  • Make sure funding (CAB, Running Cost) is planned for suggested projects.

  • Interact with SMO (Service Manager Officer) to understand service level agreements and maintain the same

  • Conduct risk assessment and develop mitigation plans

  • Maintain working relationships with the key stakeholders (Mars Service Desk, Security Team, End User Team, Local Infrastructure Teams)

  • Perform root cause analysis of infrastructure problems and develop resolution plans.

  • Maintain all documentations for deployment, maintenance, upgrades and problem resolution activities.

  • In addition to the Network Senior Analyst responsibilities, the role will include some of the following, depending on current team needs and/or your personal development goals.

  • Develop detailed project plan to monitor and track project progress and performance using appropriate tools and techniques, specifically to analyze the successful completion of short and long-term goals

  • Proactively manage key stakeholders and update them on project status

What can you expect from Mars?

  • Work with diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

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