Networks Service Delivery Sr Analyst

3 semanas atrás

São Paulo, Brasil Mars Tempo inteiro

**Job Description:**This highly engaged team supports the Network Infrastructure environment globally, ensuring it remains always available, secure, follows standards, well-documented and fit for business needs. Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.* Support Network Service Roadmap delivery in the three key Network Areas (WAN/LAN, Audio/Video Conferencing and Security)* Translates business requirements into technical and functional solution specifications* Documents solutions developed according to the defined rules in place, allowing for the solution to be supported by IT OPS and Vendors* Lead and follow-up delivery and mid-size project and improvement plans.* Promote procedures, standards and rules in place and seek for opportunities to improve them in the Network space.* Suggest and implement network infrastructure upgrades, modifications and EOL (end of life) replacements* Make sure funding (CAB, Running Cost) is planned for suggested projects.* Interact with SMO (Service Manager Officer) to understand service level agreements and maintain the same* Conduct risk assessment and develop mitigation plans* Maintain working relationships with the key stakeholders (Mars Service Desk, Security Team, End User Team, Local Infrastructure Teams)* Perform root cause analysis of infrastructure problems and develop resolution plans.* Maintain all documentations for deployment, maintenance, upgrades and problem resolution activities.* In addition to the Network Senior Analyst responsibilities, the role will include some of the following, depending on current team needs and/or your personal development goals.* Develop detailed project plan to monitor and track project progress and performance using appropriate tools and techniques, specifically to analyze the successful completion of short and long-term goals* Proactively manage key stakeholders and update them on project status* Work with diverse and talented Associates, all guided by the Five Principles.* Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.* Best-in-class learning and development support from day one, including access to our in-house Mars University.* An industry competitive salary and benefits package, including company bonus.* At least 2 years IT experience in IT service management.* At least 3 years of IT infrastructure management* Work in international environment* Small/medium project management* Experience with various technical OS platforms networks* Strong analytical skills* Advanced English level#J-18808-Ljbffr

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