Service Desk Analyst

Overview An Analyst to resolve reported incidents/requests in a timely manner and keep customers informed about the status of their cases. Work with Mars Service Desk (MSD) and Mars Support teams to manage incidents and contribute to service improvements and scope growth. What are we looking for? An Analyst to resolve reported incidents/requests in a timely...

Job DescriptionWhat are we looking for?An Analyst to resolve reported incidents/requests in a timely manner.Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach.Work with other Mars Service Desk (MSD)...

The **Network Service Delivery Sr. Analyst** will identify business requirements and develop project definition, alternative solutions, scope of work and functional network specifications to lead and manage implementation of network projects and improvement plans. As part of this role, will need to participate in external review meetings with the business...

The **Network Service Delivery Sr. Analyst** will identify business requirements and develop project definition, alternative solutions, scope of work and functional network specifications to lead and manage implementation of network projects and improvement plans. As part of this role, will need to participate in external review meetings with the business...

Job DescriptionThis highly engaged team supports the Network Infrastructure environment globally, ensuring it remains always available, secure, follows standards, well-documented and fit for business needs.Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.What are we looking for?Regional...

Job DescriptionThis highly engaged team supports the Network Infrastructure environment globally, ensuring it remains always available, secure, follows standards, well-documented and fit for business needs. Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.What are we looking for?Regional...

**What are we looking for?**: - Educated to a Degree Level (IT, Engineering, Science, Mathematics). - ITIL Foundation training or/and certification is highly preferred. Agile related certification is a plus. Working knowledge on data/analytics, ServiceNow and low code platforms are highly desirable - Proven track record of being able to manage multiple...

**What are we looking for?**:- Educated to a Degree Level (IT, Engineering, Science, Mathematics).- ITIL Foundation training or/and certification is highly preferred. Agile related certification is a plus.Working knowledge on data/analytics, ServiceNow and low code platforms are highly desirable- Proven track record of being able to manage multiple...

**Keys Responsailities**- Resolve reported incidents/requests in a timely manner, meeting agreed operational and service SLAs, at the right level of quality and with high customer satisfaction.- Keep IT users informed of the status of their case handling; use service-oriented, not only technology-oriented approach.- Demonstrate developed customer focus...

Job Description**Business Analyst (f/m/x)**in Mars Global ServicesLocation: Warsaw, city centreDepartment: Supplier Quality Assurance- Fully virtual recruitment experience *_- The Business Analyst is responsible for creating detailed analysis of business processes, outlining problems and identifying digital opportunities and solutions for the SQA...