IT Services Product Lead

1 semana atrás

Guararema, Brasil Mars, Incorporated and its Affiliates Tempo inteiro

Job Description: The IT Services Product Lead provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction project roles. This position will always search for better and quicker delivery value back to our customers, based on Agile and DevOps ways of working and mindsets. This role will be part of the Global BDS team based in Guararema. What are we looking for? Agile and DevOps mindset ITIL certification Experience with IT Service Management Good communication skills and experience working in a multi-cultural environment Nice to have: experience with TPM and TPM tools such as Compass, Salesforce TPM, Visual Fabriq What will be your key responsibilities? Manage the demand with the business (CIPs, projects, major incidents, special requests), including addressing escalation of incidents/requests/problems/demands from business Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed Service management of 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc) Development management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for development Engage in strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from customers Manage and execute technical design, development and configuration activities for products and services on TPM area Identify and develop automation opportunities across the business processes and internal processes Identify, propose and develop improvements for product and services as part of Problem Management process Document solutions developed according to the defined rules in place, to assure global supportability Participate and collaborate on a Community of Practices related to his/her functional and technical areas Assist with change management activities, including releases and production slots What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. #J-18808-Ljbffr

  • It Services Product Lead

    Há 7 dias

    Guararema, Brasil Mars, Incorporated And Its Affiliates Tempo inteiro

    Job Description:The IT Services Product Lead provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction...

  • IT Services Product Lead

    2 semanas atrás

    Guararema, Brasil Mars Tempo inteiro R$80.000 - R$120.000 por ano

    Job Description:The IT Services Product Lead provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction...

  • IT Finance Product Manager

    4 semanas atrás

    Guararema, Brasil Mars Tempo inteiro

    IT Finance Product Manager Join to apply for the IT Finance Product Manager role at Mars The area of Consolidation and Reporting is on a Transformation journey, implementing new systems such as OneStream, BPS, and FinSight that will allow the retirement of legacy systems HFM, Helios and FIS for Mars. In parallel, we are under review of FinTech vs GDO...

  • IT Service Operations Manager

    2 semanas atrás

    Guararema, Brasil Mars Tempo inteiro

    Join to apply for the IT Service Operations Manager role at Mars . The IT Service Operations Manager provides functional and technical expertise in the TPM area, responsible for design, development, deployment, evolution, and support of Global Applications products and services. This role focuses on ITIL Service Delivery, continuous improvement, deployment...

  • IT Solutions Architect

    Há 5 dias

    Guararema, Brasil MARS Tempo inteiro

    **IT Solutions Architect - Mars Global Services** This role leads the Recipe portfolio life-cycle activities and drives through the functional tower structure sustainable solutions to maximize the value contribution of company’s investment. The role holder is an advocate and enforces applicable standards, policies, procedures, and best practices in the...

  • IT Operations Specialist

    1 semana atrás

    Guararema, Brasil MARS Tempo inteiro

    **The jobholder is responsible for end-to-end incident resolution (2nd level), critical incident and crisis management, incident avoidance through event management analysis and alert processing. He is playing a key role in the success of operations and service delivery of Mars Global Services to all Mars business units within the time zone.**: **What are we...

  • IT Financial Manager

    Há 7 dias

    Guararema, Brasil MARS Tempo inteiro

    **IT Financial Manager - Digital Technologies Mars Global Services - Guararema, SP**: **The IT Financial Manager role is a central role within the Digital Operations accountable for the planning, design, and development of best practices for financial management, governance around IT spend, and internal processes to deliver on operational excellence efforts...

  • Transactional Solutions Lead

    Há 7 dias

    Guararema, Brasil MARS Tempo inteiro

    **Transactional Solutions Lead - Commercial/ Supplier Quality Assurance Mars Global Services - Guararema/Brazil** The Transactional Solutions Lead leads the standardization and automation of regional/segment specific SQA processes into global X-segment processes. This role drives process optimization and implementation of automation technology (e.g. RPA) to...

  • VP of Enterprise Services Delivery

    Há 5 dias

    Guararema, Brasil Mars Tempo inteiro

    Join to apply for the VP of Enterprise Services Delivery role at Mars Job Description The Vice President, Enterprise Delivery Services is responsible for ensuring the stability, security, and effectiveness of the core technology foundations that power Mars global business operations. Reporting to the CISO & VP, Global Digital Operations , this role provides...

  • Service Operations Technician

    1 semana atrás

    Guararema, Brasil MARS Tempo inteiro

    **Using defined knowledge solutions and own technical expertise in specific field of IT, solve user and technology tickets (incidents, requests, alerts) with high quality, providing great customer experience to customers and right the first time.**: **Create new and refresh existent knowledge resolution solutions for issues and situations.**: **What are we...