Service Operations Technician

Job Title: Service Operations TechnicianJob Description:Mars is seeking a skilled Service Operations Technician to join its IT operations team. This key member will be responsible for resolving user and technology tickets with high quality, providing an excellent customer experience.As a seasoned IT professional, you will utilize your expertise in creating...

First level support analyst, resolving reported incidents/requests in a timely manner. Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach. Work with other Mars Service Ops and MGS teams to manage...

**Service Operations Manager**: **What are we looking for?**: - ** People leadership experience to manage a team of 8 to 10 people**: - ** Problem solving and ability to navigate on technical discussions and lead crisis mgt**: - Guardian of Operational Excellence, deliver KPI agreed to with business segments - User centricity and digital mind-set to...

**The Service Operations Specialist is responsible for end-to-end incident resolution (2nd level), critical incident and crisis management, incident avoidance through event management analysis and alert processing. He is playing a key role in the success of operations and service delivery of Mars Global Services to all Mars business units within the time...

Job Description: Usando soluções de conhecimento definidas e sua própria experiência técnica em um campo específico de TI, resolverá os chamados de usuários e tecnológicos (incidentes, solicitações, alertas) com alta qualidade, proporcionando uma excelente experiência ao cliente e acertando na primeira vez. Aproveitar a colaboração por meio de...

**The jobholder is responsible for end-to-end incident resolution (2nd level), critical incident and crisis management, incident avoidance through event management analysis and alert processing. He is playing a key role in the success of operations and service delivery of Mars Global Services to all Mars business units within the time zone.**: **What are we...

Job Title:"> ">Digital Assets Manager - Global Operations"> ">This role will be responsible for overseeing the global digital assets landscape. The successful candidate will have expertise in web content management systems, digital experience platforms, and IT service management tools."> ">Key Responsibilities:">">Design, deploy, and enforce the adoption...

**To lead the sub-regional (multiplex countries/sites) Facilities Service Management (FSM) operations as a new service line within MGS to ensure our strategic IFM transformation reaches its full potential.**:** To ensure the delivery of Integrated Facilities Management (IFM) transformation benefits and mature the IFM service line in our...

Job DescriptionThe Finance Manager, Digital Technologies will act as the lead financial advisor to the Global Digital Operations (GDO) and Business Delivery Services (BDS) directing financial governance responsibilities for approximately ¼ of Digital Technologies annual operating expense.Global Digital Operations services power the Mars enterprise and...

**Product Senior Analyst - Mars Global Services - Guararema, SP** The Product senior Analyst provides functional and technical expertise on the Finance SaaS and Automation as in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver...