Service Operations Manager

Join to apply for the IT Service Operations Manager role at Mars . The IT Service Operations Manager provides functional and technical expertise in the TPM area, responsible for design, development, deployment, evolution, and support of Global Applications products and services. This role focuses on ITIL Service Delivery, continuous improvement, deployment...

Job DescriptionThe IT Service Operations Manager provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction...

Job Description:This role is necessary to support the growth and operations of our cybersecurity operations team.This is a global role and the regional point of contact for directory services.This role requires deep subject matter expertise and is responsible for supporting our governance and security hardening efforts.What are we looking for?Expert-level...

**To lead the sub-regional (multiplex countries/sites) Facilities Service Management (FSM) operations as a new service line within MGS to ensure our strategic IFM transformation reaches its full potential.**:** To ensure the delivery of Integrated Facilities Management (IFM) transformation benefits and mature the IFM service line in our...

**Using defined knowledge solutions and own technical expertise in specific field of IT, solve user and technology tickets (incidents, requests, alerts) with high quality, providing great customer experience to customers and right the first time.**: **Create new and refresh existent knowledge resolution solutions for issues and situations.**: **What are we...

**IT Financial Manager - Digital Technologies Mars Global Services - Guararema, SP**: **The IT Financial Manager role is a central role within the Digital Operations accountable for the planning, design, and development of best practices for financial management, governance around IT spend, and internal processes to deliver on operational excellence efforts...

**Supplier Performance Relationship Manager - Mars Global Services - Guararema, SP** The Supplier Performance Relationship Manager will govern and run the ITOM and SPRM processes for Resourcing and Managed Services across Mars DT Core Services in order to enhance the mutual relationship between Mars and it’s strategic suppliers. This role will work in...

**BAI (Business Application Integration) Service Manager - Mars Global Services - Guararema/SP**: **This role primarily aimed to manage the project deliveries in this area, to manage the relationship with the service vendors and manage the relevant financials. Job holder on this position manages team of associates and contractors located across several...

Job DescriptionWhat are we looking for?An Analyst to resolve reported incidents/requests in a timely manner.Ensure customers are always up to date with the status of their reported issues/requests.Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach.Work with other Mars Service Desk (MSD)...

Job Description What are we looking for? An Analyst to resolve reported incidents/requests in a timely manner. Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach. Work with other Mars Service Desk...