IT Service Operations Manager

Há 10 horas

Guararema, Brasil Mars Tempo inteiro R$60.000 - R$120.000 por ano

Job Description
The IT Service Operations Manager provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction project roles. This position will always search for better and quicker delivery value back to our customers, based on Agile and DevOps ways of working and mindsets.

This role will be part of the Global BDS team based in Guararema.

What are we looking for?

  • Agile and DevOps mindset
  • ITIL certification
  • Experience with IT Service Management
  • Good communication skills and experience working in a multi-cultural environment
  • Nice to have: experience with TPM and TPM tools such as Compass, Salesforce TPM, Visual Fabriq

What will be your key responsibilities?

  • Manage the demand with the business (CIPs, projects, major incidents, special requests), including addressing escalation of incidents/requests/problems/demands from business
  • Involvement on transformational programs/projects to provide functional and technical

expertise, collaborating with since the design until go live of products, including Service Introduction role when needed

  • Service management of 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)
  • Development management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for development
  • Engage in strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from

customers

  • Manage and execute technical design, development and configuration activities for products and services on TPM area
  • Identify and develop automation opportunities across the business processes and internal processes
  • Identify, propose and develop improvements for product and services as part of Problem Management process
  • Document solutions developed according to the defined rules in place, to assure global supportability
  • Participate and collaborate on a Community of Practices related to his/her functional and technical areas
  • Assist with change management activities, including releases and production slots

What can you expect from Mars?

  • Work with diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.
TBDDT

  • IT Service Operations Manager

    Há 2 dias

    BRA-Sao Paulo-Guararema, Brasil Mars Tempo inteiro R$60.000 - R$120.000 por ano

    Job Description:The IT Service Operations Manager  provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service...

  • IT Finance Product Manager

    1 semana atrás

    Guararema, Brasil Mars Tempo inteiro

    IT Finance Product Manager Join to apply for the IT Finance Product Manager role at Mars The area of Consolidation and Reporting is on a Transformation journey, implementing new systems such as OneStream, BPS, and FinSight that will allow the retirement of legacy systems HFM, Helios and FIS for Mars. In parallel, we are under review of FinTech vs GDO...

  • IT Make Product Manager

    Há 12 horas

    Guararema, Brasil MARS Tempo inteiro

    **As a **member of the Global Applications Service Delivery team, t**he IT Product Manager (Make) **manages a team with the functional and technical expertise to design, develop and support Global Applications products to business users, including ITIL Service Delivery process and Deliver Continuous Improvement.**: **What are we looking for?**: - 5-7 years...

  • IT Service Management

    4 semanas atrás

    Guararema, Brasil MARS Tempo inteiro

    The Product Manager manages a team that provides functional and technical expertise on the Demand Planning functional area as part of Supply Chain Planning and in charge of design, development, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process and Deliver Continuous Improvement. The role...

  • IT Service Management

    Há 2 dias

    Guararema, Brasil MARS Tempo inteiro

    The Product Manager manages a team that provides functional and technical expertise on the Demand Planning functional area as part of Supply Chain Planning and in charge of design, development, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process and Deliver Continuous Improvement. The role...

  • IT Product Manager

    Há 12 horas

    Guararema, Brasil MARS Tempo inteiro

    **Human Resources, Corporate Affairs & Legal IT Product Manager - Mars Global Services - Based in Guararema/Brazil or Slough/UK** **What are we looking for?** - ‘Can-do’ Attitude. - Passion about leading High Performing & Collaborative Team of Associates. - Continuously learning and building skills independently and with external Networks. - IT...

  • Customer Insight Lead

    Há 6 dias

    Guararema, Brasil MARS Tempo inteiro

    **Key Responsibilities** - Act as local manager for coaching and support junior members in the team. Work with functional managers in the global team to support the associate’s development with local sponsorship. - Have technical leadership to develop and implement Data Analysis strategy within Digital Technology by defining architecture, process, timeline...

  • Finance Manager, Digital Technologies

    1 semana atrás

    Guararema, Brasil Mars Tempo inteiro US$90.000 - US$120.000 por ano

    Job DescriptionThe Finance Manager, Digital Technologies will act as the lead financial advisor to the Global Digital Operations (GDO) and Business Delivery Services (BDS) directing financial governance responsibilities for approximately ¼ of Digital Technologies annual operating expense.Global Digital Operations services power the Mars enterprise and...

  • Service Desk Analyst

    Há 5 dias

    Guararema, Brasil Mars, Incorporated And Its Affiliates Tempo inteiro

    Job DescriptionWhat are we looking for?An Analyst to resolve reported incidents/requests in a timely manner.Ensure customers are always up to date with the status of their reported issues/requests.Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach.Work with other Mars Service Desk (MSD)...

  • Service Desk Analyst

    Há 4 dias

    Guararema, Brasil Mars, Incorporated and its Affiliates Tempo inteiro

    Job Description What are we looking for? An Analyst to resolve reported incidents/requests in a timely manner. Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach. Work with other Mars Service Desk...