Analista Customer Service

3 semanas atrás


Sorocaba, São Paulo, Brasil Prysmian Group Tempo inteiro

Analista Customer Service page is loaded

Analista Customer Service Presenta candidatura remote type #LI-Hybrid locations Sorocaba time type Full time posted on Offerta pubblicata 7 giorni fa job requisition id R-27332

Team Overview and Job responsibilities

We are looking for an Inside Sales & Customer Service Analyst to support the commercial development of our Elevator & Escalator Business Unit in Brazil.

Based in Sorocaba (SP) and reporting to the Sales Manager, this person will act as a commercial facilitator, working closely with the sales team to optimize the entire sales cycle — from pre-sales to post-sales — with a strong focus on process improvement, customer satisfaction, and business growth.

This role combines key activities from Customer Service, Sales Administration, and Inside Sales, providing a 360° view of the commercial operation. You will help boost sales opportunities, manage offers and orders, monitor backlog, and ensure clear communication between the commercial area and internal departments like supply chain, production planning, logistics, pricing, fiscal and legal.

Roles & Responsibilities:


• Manage and track sales opportunities, offers, and customer requests


• Support the sales team in improving sales funnel visibility and pipeline control


• Collaborate with


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