Technical Support Engineer

Overview

Technical Support Engineer / L2 Support - BRA / CZE at Dataddo. We are seeking a skilled Technical Support Engineer (L2 Support) to join our global support team in Prague or São Paulo.

Dataddo is a recognized leader in cloud-based data integration solutions. Companies like L’Oréal, Wartsila, Ogilvy, Twitter, and Livesport rely on Dataddo to connect their data sources seamlessly to dashboards and storage platforms. We were honored with a mention in the 2024 Gartner Magic Quadrant for Data Integration Tools , highlighting our impact in the industry. Our platform empowers businesses to integrate and automate data flows without extensive technical skills, making data-driven decisions more accessible than ever.

About Dataddo

Dataddo is a recognized leader in cloud-based data integration solutions. Companies like L’Oréal, Wartsila, Ogilvy, Twitter, and Livesport rely on Dataddo to connect their data sources seamlessly to dashboards and storage platforms. We were honored with a mention in the 2024 Gartner Magic Quadrant for Data Integration Tools , highlighting our impact in the industry. Our platform empowers businesses to integrate and automate data flows without the need for extensive technical skills — making data-driven decisions more accessible than ever.

We are seeking a skilled Technical Support Engineer (L2 Support) to join our global support team in Prague or São Paulo.

In this role, you will:

• Be the technical escalation point for our L1 team and enterprise customers.
• Solve complex technical issues and ensure smooth integrations.
• Collaborate with Engineering, Product, and Sales teams.

This role is particularly focused on clients in the Brazilian and U.S. markets , so Portuguese (Brazilian) and English fluency are required.

• Advanced Troubleshooting: Investigate and resolve escalated issues (API limits, OAuth errors, database connection problems, data pipeline issues).
• Incident Management: Manage escalated incidents, ensure proper documentation, and collaborate with Engineering on timely resolutions.
• Customer Communication: Act as a trusted advisor for enterprise clients in Brazil and/or the U.S.
• Cross-Team Collaboration: Report and reproduce bugs for Engineering. Support Sales with technical insights during client discussions.
• Documentation & Knowledge Sharing: Contribute to internal guides and best practices.

What We’re Looking For

• 2+ years of experience in technical support, IT helpdesk, or a customer-facing technical role .
• Strong knowledge of REST APIs, OAuth, JSON, and databases .
• Proven experience with troubleshooting and debugging .
• Excellent communication skills in English and Portuguese (Brazilian) .
• Well-organized, proactive, and able to manage multiple priorities.
• A positive attitude, team spirit, and eagerness to grow into a senior technical role.

Nice to Have

• Familiarity with cloud platforms (Google BigQuery, AWS, Snowflake, Azure).
• Experience with BI tools (Tableau, Power BI, Looker).
• Interest in APIs, automation, and data integration.

• Flexible working hours (hybrid in Prague, remote in São Paulo).
• Vibrant startup culture with office events & community (Prague).
• Company MacBook & all necessary equipment.
• Free coffee, drinks, snacks, and Dataddo sports clubs (e.g., boxing).
• 5 weeks of paid vacation .
• Czech language lessons for foreign employees in Prague.
• Clear career growth path — from L2 Support toward Integration Specialist or Solution Architect.

Join us at Dataddo and help enterprises make smarter, data-driven decisions

• Entry level

• Full-time

• Information Technology
• Industries: IT Services and IT Consulting

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