Sr. Program Manager
4 semanas atrás
We are looking for a talented Program Manager for Amazon to support grow Fullfillment by Amazon FBA.
Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.
This position requires excellent communication skills to coordinate projects, conduct weekly status meetings with multiple stakeholders, and manage critical documentation. The Program Manager will oversee account creations, handle escalations, and drive lead generation through various partnerships. He/she will also manage the complex branch process, ensuring compliance and quality service delivery.
Key job responsibilities
- Identify gaps and pain points in the existing processes and drive improvements with local and global teams.
- Identify and analyze to isolate issues, test solutions and prioritize competing program opportunities.
- Identify and resolve chronic issues affecting sellers.
- Implement change management strategies to improve internal procedures.
- Develop and automate processes to increase efficiency.
- Set up performance mechanisms and track performance.
- Conceptualize and drive program changes.
- Dive deep on issues and come up with solutions, working with product teams for long-term implementation.
- Addressing barriers through problem solving and coordination with stakeholders.
- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
- Creating goals and related metrics, track progress and manage through obstacles to achieve your objectives.
- Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
- Incorporate benchmarking information from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
- Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.
BASIC QUALIFICATIONS
- Experience in team management
PREFERRED QUALIFICATIONS
- Experience implementing repeatable processes and driving automation or standardization
Job details
- BRA, SP, Sao Paulo
- Project/Program/Product Management-Non-Tech
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