Senior Operations Leader: Airport Ecosystem Expertise
1 semana atrás
Job Overview The General Manager of Operations is responsible for overseeing the entire operational ecosystem within the São Paulo airport system. This leadership role ensures that all guest touchpoints deliver the highest standards of quality, efficiency, and hospitality, providing an exceptional experience for every traveller. Key Responsibilities: Oversee daily operations across Plaza Premium Group portfolio including partner lounges. Develop, implement, and continuously improve operational policies and procedures tailored to the Rio de Janeiro airport system, enhancing guest experience and operational efficiency. Monitor and analyse performance metrics for all services, identifying opportunities for improvement and implementing corrective actions. Ensure full compliance with Brazilian regulatory requirements and company policies, including labour laws, health & safety, and airports standards. Coordinate with other departments to guarantee integrated operations and outstanding guest satisfaction. Own the customer experience and Net Promoter Score (NPS) across all customer touch points. Operational Management: Our team operates in a fast-paced environment where attention to detail, strong communication skills, and ability to work under pressure are essential. Accountable for the P&L, budgeting, forecasting, and cost control within the Rio de Janeiro airport system. Responsible for hiring, training, and engagement. Requirements: Bachelor's degree in business, hospitality, real estate, or related field (MBA is a plus). Fluency in Portuguese and English (mandatory); Spanish is a plus. 10+ years of experience in senior management, experience in hotels, airport operations, and hospitality is an advantage. Preference to have a track record in managing multi-service operations within airports or similar industries. Proven ability to build long-term partnerships with clients. Strong understanding of airport infrastructure and regulatory environments in Central & South America (is a plus). Excellent communication, stakeholder management, and financial acumen. Willingness to travel frequently within the region. Demonstrates exceptional interpersonal skills, emotional intelligence & empathy.
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Senior Operations Leader: Airport Ecosystem Expertise
1 semana atrás
Guarulhos, Brasil Bebeegeneral Tempo inteiroJob OverviewThe General Manager of Operations is responsible for overseeing the entire operational ecosystem within the São Paulo airport system.This leadership role ensures that all guest touchpoints deliver the highest standards of quality, efficiency, and hospitality, providing an exceptional experience for every traveller.Key Responsibilities:Oversee...
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Airport Hospitality Operations Director
Há 7 dias
Guarulhos, SP, Brasil beBeeOperations Tempo inteiroAbout the Job We are seeking an experienced leader to oversee the operational ecosystem for a global airport hospitality company. The successful candidate will be responsible for delivering high-quality guest experiences, ensuring operational excellence, and driving business growth in the São Paulo airport system. The General Manager of Operations will be...
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Airport Operations Director
3 semanas atrás
Guarulhos, SP, Brasil beBeeOperations Tempo inteiroAbout the Job We are seeking a seasoned Operations Leader to oversee the daily operations of our airport services in São Paulo. This is a key leadership role that requires a deep understanding of operational excellence, regulatory compliance, and guest satisfaction. The ideal candidate will have a proven track record in managing multi-service operations...
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Airport Hospitality Operations Director
Há 4 dias
Guarulhos, Brasil Bebeeoperations Tempo inteiroAbout the JobWe are seeking an experienced leader to oversee the operational ecosystem for a global airport hospitality company.The successful candidate will be responsible for delivering high-quality guest experiences, ensuring operational excellence, and driving business growth in the São Paulo airport system.The General Manager of Operations will be...
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Airport Hospitality Operations Director
Há 7 dias
Guarulhos, Brasil beBeeOperations Tempo inteiroAbout the Job We are seeking an experienced leader to oversee the operational ecosystem for a global airport hospitality company. The successful candidate will be responsible for delivering high-quality guest experiences, ensuring operational excellence, and driving business growth in the São Paulo airport system. The General Manager of Operations will be...
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Senior Airport Operations Director
Há 3 dias
Guarulhos, SP, Brasil beBeeOperation Tempo inteiroOperations Manager Job Description Job Title: Operations Manager Overview: Responsible for overseeing daily operations across a portfolio of airports and lounges. Duties: Develop and implement operational policies and procedures tailored to each airport system. Monitor and analyze performance metrics for all services, identifying opportunities for...
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Senior Airport Operations Director
1 dia atrás
Guarulhos, SP, Brasil beBeeOperation Tempo inteiroOperations Manager Job Description Job Title: Operations Manager Overview: Responsible for overseeing daily operations across a portfolio of airports and lounges. Duties: Develop and implement operational policies and procedures tailored to each airport system. Monitor and analyze performance metrics for all services, identifying opportunities for...
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Airport Operations Director
3 semanas atrás
Guarulhos, Brasil beBeeOperations Tempo inteiroAbout the Job We are seeking a seasoned Operations Leader to oversee the daily operations of our airport services in São Paulo. This is a key leadership role that requires a deep understanding of operational excellence, regulatory compliance, and guest satisfaction. The ideal candidate will have a proven track record in managing multi-service operations...
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Senior Airport Operations Director
Há 18 horas
Guarulhos, Brasil Bebeeoperation Tempo inteiroOperations Manager Job DescriptionJob Title: Operations ManagerOverview:Responsible for overseeing daily operations across a portfolio of airports and lounges.Duties:Develop and implement operational policies and procedures tailored to each airport system.Monitor and analyze performance metrics for all services, identifying opportunities for improvement and...
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General Manager Operations
3 semanas atrás
Guarulhos, SP, Brasil Plaza Premium Group Brasil Tempo inteiroAbout the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. Our promise to you: -We will respect and value...
