Remote Service Advocate

Há 7 horas

Brazil beBeeCustomerSupport Tempo inteiro

Customer Support Representative The Customer Support Representative will be responsible for delivering exceptional customer experiences, resolving inquiries and complaints, managing customer accounts, and ensuring a positive interaction across all communication channels. Key Responsibilities: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary. Update and maintain accurate customer records and account information in the system. Maintain comprehensive knowledge of products and services to provide accurate information and guidance. Build positive relationships with customers through empathetic and clear communication. Document customer interactions, track recurring issues, and provide feedback to improve service quality. Requirements: 1 year of related experience and/or a related degree. Excellent written and verbal communication skills in English. Ability to excel in a fast-paced environment. Strong organizational abilities. Meticulous attention to detail. Collaborative team spirit. Commitment to confidentiality. A quiet, private workspace. Must be at least 21 years old. Language Skills: English mandatory. Portuguese mandatory. Next Steps: Send your application. We will reach out and send you a form to submit your full application. Get accepted into our community to access all job offers. Apply to job offers that match your interest. Get interviewed. Start working in your dream role.

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