Operational Specialist

4 semanas atrás

Fortaleza, Brasil beBeeOperations Tempo inteiro

Operations Coordinator

The Operations Coordinator will play a pivotal role in shaping the future of living by ensuring seamless operations and enhancing customer experiences.

This is an excellent opportunity for someone who is organized, proactive, and passionate about delivering exceptional results.

Key Responsibilities

  • Move-In Coordination: Coordinate daily Move-In activities to guarantee a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
  • Paperwork Management: Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Guest Experience: Communicate with clients effectively to ensure an exceptional A+ guest experience.
  • Maintenance Resolution: Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
  • Resource Optimization: Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Reporting and Accounting: Review, validate, and dispute reports sent from vendors post-move out. Calculate and communicate any charges post-stay from our vendors.
  • Service Level Agreements: Ensure timely handling of all issues in line with internal Service Level Agreements.
  • Process Improvement: Identify common guest pain points and contribute to continuous process improvement initiatives.
  • Feedback and Communication: Provide regular feedback to Team Leaders and managers to address needs and resolve issues.

Requirements

  • Bachelor's degree in business, hospitality, operations or relevant field.
  • 2-4 years of working experience with solid operational exposure.
  • Proficiency in computer skills
  • Strong organizational, problem-solving, and multitasking skills.
  • Excellent attention to detail and communication skills.
  • Experience in hospitality and start-ups is a plus.
  • Prior experience in customer-facing roles is advantageous.

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