Success Factors Support Analyst

2 semanas atrás

Brasil GeorgiaTEK Systems Inc. Tempo inteiro

Job Title: SuccessFactors Support Analyst - Remote

Location: Brazil

Type: 12+ Contract

Rate: DOE

Job Description:

  • Indefinite-term support and improvement project.
  • Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible.
  • Base técnica -The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability As a member of the Service Delivery Organization an SuccessFactors Onboarding Support Analyst to support and maintain our SAP SuccessFactors Onboarding module 20 The ideal candidate will assist in the smooth execution of onboarding processes manage system tickets and serve as a liaison between HR IT and end users This role focuses on ensuring new hires experience a seamless and compliant onboarding journey

Job Responsibilities

  • Provide deep functional technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components
  • Understand the global template and regional solutions designed and developed by Solution Delivery teams and resolve the tickets, keeping the solution intact. Perform thorough testing, including regression testing, before releasing any solution for final user validation.
  • Understand and follow ADM IT processes in performing all day-to-day activities
  • Understand the ADM IT Service Management process, update incident, problem, and service tickets regularly and accurately, and document resolution in the service management tool
  • Design and configure minor enhancements following the ADM standard configuration naming standards document, and the Functional design documents
  • Provide technical input in support of audit requests as needed
  • Follow regulatory compliance and Security standards
  • Partner with other process and system experts to identify and implement business process continuous improvement opportunities
  • Provide day-to-day support for the SuccessFactors Onboarding module 20, resolving issues and responding to user queries
  • Troubleshoot system errors, onboarding task failures, and data flow inconsistencies
  • Monitor integrations between Onboarding and Employee Central EC
  • Assist with configuration updates, testing, and deployment of changes related to onboarding templates, steps, forms, and workflows
  • Manage user roles and permissions related to the onboarding process
  • Collaborate with HR Talent Acquisition and IT teams to support continuous improvement and process alignment
  • Generate reports and dashboards for onboarding status compliance and metrics
  • Participate in system upgrades, regression testing, and deployment activities

Provide user support documentation and training for learners and administrators

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