ServiceNow Lead

3 semanas atrás


Brasil Entellux Tempo inteiro

Key Responsibilities

· Lead end-to-end development and implementation of ServiceNow solutions across ITOM, ITAM, HAM, and SAM modules.

· Act as the CMDB Lead , ensuring accurate discovery, mapping, and maintenance of configuration items (CIs).

· Design and develop integrations using Integration Hub , Flow Designer , and REST/SOAP APIs for connecting external systems.

· Customize and configure ServiceNow platform, including UI policies, business rules, client scripts, and workflows.

· Provide administrative oversight and minor platform admin tasks, including user/group/role management, table extensions, and data imports.

· Collaborate with cross-functional teams and stakeholders to gather requirements and deliver scalable ServiceNow solutions.

· Drive best practices in platform architecture, data governance, and automation strategies within the ITSM/ITOM ecosystem.

Required Skills & Experience

· 8+ years of hands-on development experience on the ServiceNow platform .

· Solid understanding and implementation experience in at least two of ITOM, ITAM, HAM, SAM .

· Proven experience working as a CMDB Lead , with deep knowledge of Discovery, Service Mapping, and CMDB health metrics.

· Strong experience with Integration Hub , Flow Designer , and scripting (JavaScript, Glide).

· Exposure to administrative functions and platform configuration.

· Knowledge of ITIL processes and best practices.



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