Associate, Network Operations Support
4 semanas atrás
Associate, Network Operations Support
Are you ready to unleash your potential in a global business that is committed to moving money for better? Then join Western Union as an Associate, Network Operations Support.
Role Responsibilities
- Day-to-day handling of owned network issues tracking and be the main point of contact for relevant themes that impact the effectiveness of our network.
- Provides research, root cause and action plans to address system process gaps.
- Supports owned location network in resolution activities, including addressing stores complaints and investigating system process failures.
Role Requirements
- Bachelor’s degree.
- 2+ years of retail or related experience.
- Customer service experience is a plus.
- Proven record of problem solving using analytical knowledge to make recommendations.
- Attention to detail and problem-solving.
- Teamwork attitude.
- Advanced English is required.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
Your Brazil-specific benefits include:
- Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams.
- Life insurance.
- Food voucher.
- Meal voucher.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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