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Associate, Network Operations Support

3 meses atrás

São Paulo, Brasil Western Union Tempo inteiro

Associate, Network Operations Support

Are you ready to unleash your potential in a global business that is committed to moving money for better? Then join Western Union as an Associate, Network Operations Support. 

Western Union powers your pursuit.

In this critical role, you will be responsible for the day-to-day support of the own stores.

Role Responsibilities

Day-to-day handling of owned network issues tracking and be the main point of contact for relevant themes that impact the effectiveness of our network. Provides research, root cause and action plans to address system process gaps. Supports owned location network in resolution activities, include addressing stores complaints and investigating system process failures.
 

Role Requirements

Bachelor’s degree. 2+ years of retail or related experience. Customer service experience is a plus. Proven record of problem solving using analytical knowledge to make recommendations. Attention to detail and problem-solving. Teamwork attitude. Advanced English is required.

.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Brazil-specific benefits include:

Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams Life insurance Food voucher Meal voucher