Support Operations Lead

1 semana atrás


São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro
Lead Support Operations for Our Global Compute Platform

We are seeking an experienced Support Operations Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.

Key Responsibilities:
  1. Lead and mentor the Operations and Network Operations teams, fostering a strong culture of customer feedback and encouraging proactive problem-solving.
  2. Establish and promote a culture of urgency, emphasizing the importance of proactively addressing issues before they escalate.
  3. Oversee the lifecycle management of servers, ensuring quick turnaround times and minimizing downtime.
  4. Implement a product-oriented support culture, educating the team and developing comprehensive documentation to guide customers in using our platform effectively.
  5. Collaborate with the customer success, product, and engineering teams to ensure high customer satisfaction.
Requirements:
  • Proven experience in a leadership role within support tech teams.
  • Strong technical background in data centers, cloud computing, bare metal servers, and network infrastructure.
  • Excellent problem-solving skills and the ability to make quick, effective decisions.
  • Superior communication skills, both written and verbal.
What We Offer:
  • Competitive compensation.
  • Paid time off.
  • Flexible work hours.
  • Opportunities for professional growth and development.

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