Operations Lead

Há 4 dias


São Paulo, São Paulo, Brasil Zippi Tempo inteiro
About Zippi

Zippi is a payment solutions provider for microentrepreneurs in Brazil. Our mobile app empowers small businesses by offering a simple, instant payment solution, allowing them to pay suppliers with ease and providing a one-week window for repayment.

Job Description

We are seeking a passionate and driven Operations Lead to join our team. This role is critical in our mission to provide fast and seamless solutions to our customers' problems while also improving the overall product experience.

Responsibilities:
  1. Delivering Exceptional Support: You will oversee our customer support function, ensuring that our customers receive prompt and effective assistance.
  2. Protecting Customers from Subpar Experiences: You will have the responsibility to drive conversation and change across the organization against subpar experiences that might occur with clients.
  3. Automation and Technology: You'll have the autonomy to decide when and how to leverage automation, AI, and other technologies to enhance our customer support operations.
  4. Influencing the Company: You'll collaborate with teams including engineering, product, risk, and growth to improve our product experience as a whole.
  5. Metric-Driven Impact: You will be responsible for defining which goals you can accomplish within your scope and driving results that shape the trajectory of our company.
Requirements:
  • You feel a passion for delivering exceptional customer experiences and making processes work seamlessly.
  • You have the ability and desire to thrive in a small startup environment.
  • You have strong problem-solving skills, attention to detail, and a tenacity in not letting standards go down.
  • You enjoy collaborating with others to reach the best solution.
  • Data-driven mindset with a focus on economic sustainability.
  • You are good at prioritizing and choosing which very important thing you are not going to do in order to focus on what is critical.
  • You prefer to work with fewer people rather than more.
About the Role

This is the right role for you if you are passionate about delivering exceptional customer experiences and making processes work seamlessly. You will have the opportunity to work alongside talented individuals from fintech giants and global financial institutions, contributing to the growth and success of our small, series A startup.


  • Support Operations Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Lead Support Operations for Our Global Compute PlatformWe are seeking an experienced Support Operations Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.Key Responsibilities:Lead and mentor the Operations and Network Operations teams, fostering a...


  • São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Job Title: Lead, Global Clinical OperationsJob Summary:We are seeking a highly skilled and experienced Lead, Global Clinical Operations to join our team at Johnson & Johnson. As a key member of our organization, you will be responsible for leading global clinical operations, ensuring the successful execution of clinical trials, and driving business...

  • Support Operations Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Job Title: Support Operations LeadLatitude.sh is seeking a highly skilled Support Operations Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.Key Responsibilities:Lead and mentor the Operations and Network Operations teams to foster a strong...

  • Revenue Operations Lead

    2 semanas atrás


    São Paulo, São Paulo, Brasil Adyen Tempo inteiro

    Revenue Operations Lead - LATAMAdyen is seeking a seasoned Revenue Operations Regional Lead to partner with regional leadership and drive revenue-generating activities in LATAM. As a trusted business partner, you will align and consult with key stakeholders to adopt and implement global revenue-generating best practices locally.Your ResponsibilitiesPartner...

  • Revenue Operations Lead

    4 semanas atrás


    São Paulo, São Paulo, Brasil greenhouse - ATS Tempo inteiro

    {"title": "Revenue Operations Lead", "description": "Unlock Revenue Growth OpportunitiesAdyen is seeking a Revenue Operations Lead to partner with regional leadership and drive revenue-generating activities. As a trusted business partner, you will elevate commercial engine execution, translate insights into actionable growth opportunities, and champion...

  • Support Operations Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Job Title: Support Operations LeadWe are seeking a highly skilled and experienced Support Operations Lead to join our team at Latitude, Inc. As a key member of our support team, you will be responsible for overseeing the smooth operation of our global network and server infrastructure.Key Responsibilities:Lead and mentor the Operations and Network Operations...

  • Support Operations Lead

    4 semanas atrás


    São Paulo, São Paulo, Brasil Sui Tempo inteiro

    Job Title: Support Operations LeadWe are seeking a highly skilled and experienced Support Operations Lead to join our team at Sui. As a key member of our support team, you will be responsible for leading and mentoring our Operations and Network Operations teams to provide exceptional customer support and ensure the smooth operation of our global network and...


  • São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Support Operations LeadLatitude.sh is seeking a highly skilled Support Operations Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.Key Responsibilities:Lead and mentor the Operations and Network Operations teams, fostering a strong culture of...

  • Support Operations Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Job Title: Support Operations LeadLatitude.sh is seeking a highly skilled Support Operations Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.Key Responsibilities:Lead and mentor the Operations and Network Operations teams to foster a strong...

  • Operations Strategy Lead

    4 semanas atrás


    São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Operations Strategy LeadAs an Operations Strategy Lead at Thermo Fisher Scientific, you will play a critical role in driving the success of our proposal development process within the Operational Strategy Unit. Your primary responsibility will be to provide leadership and ownership of operational strategies, bid defense hand-off, and accountability for all...


  • São Paulo, São Paulo, Brasil Adyen Tempo inteiro

    Unlock Revenue Growth with AdyenAdyen is a leading financial technology platform that empowers businesses to succeed. We're seeking a skilled Revenue Operations Regional Lead to join our team in São Paulo.About the RoleAs a Revenue Operations Regional Lead, you'll partner with regional leadership to identify opportunities for effective revenue-generating...


  • São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Job Title: Support Operations LeadWe are seeking a highly skilled and experienced Support Operations Lead to join our team at Latitude, Inc. The successful candidate will be responsible for overseeing the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.Key...

  • Operations Lead

    2 semanas atrás


    São Paulo, São Paulo, Brasil Zippi Tempo inteiro

    About ZippiZippi is a payment solutions provider for microentrepreneurs in Brazil, offering a mobile app that empowers small businesses with instant payment solutions and a one-week window for repayment.Job SummaryWe are seeking a passionate and driven Operations Lead to join our team. This role is critical in our mission to provide fast and seamless...

  • Publishing Operations Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Riot Games Tempo inteiro

    Job Title: Publishing Operations LeadWe are seeking a highly skilled Publishing Operations Lead to join our team at Riot Games. As a key member of our publishing operations team, you will be responsible for developing and implementing comprehensive full-funnel strategies for mobile platforms, working closely with international teams to optimize investments...

  • Publishing Operations Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Riot Games Tempo inteiro

    Job Title: Publishing Operations LeadWe are seeking a highly skilled Publishing Operations Lead to join our team at Riot Games. As a key member of our publishing operations team, you will be responsible for developing and implementing comprehensive full-funnel strategies for mobile platforms.Key Responsibilities:Full-Funnel Mobile Strategy: Collaborate with...


  • São Paulo, São Paulo, Brasil Riot Games Tempo inteiro

    Publishing Operations Lead Coordinator - Product and Mobile FocusWe are seeking an experienced Publishing Operations Coordinator with a strong background in Product Management to work on our mobile gaming initiatives, particularly on MOBA, with a full-funnel approach.Key Responsibilities:Develop and implement strategic plans to drive mobile gaming...

  • Operations Lead

    Há 6 dias


    São Paulo, São Paulo, Brasil Zippi Tempo inteiro

    About ZippiZippi is a payment solutions provider for microentrepreneurs in Brazil, offering a mobile app that empowers small businesses with instant payment solutions and a one-week window for repayment.Job SummaryWe are seeking a passionate and driven Operations Lead to join our team. This role is critical in our mission to provide fast and seamless...


  • São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Job Title: Engineering Operations Support LeadWe are seeking a highly skilled Engineering Operations Support Lead to join our team at Johnson & Johnson. As a key member of our organization, you will be responsible for defining and implementing the technology roadmap for the Warehouse & Transportation Operations Support area.Key Responsibilities:Lead the...


  • São Paulo, São Paulo, Brasil Adyen Tempo inteiro

    Job Title: Team Lead, Compliance OperationsAt Adyen, we're looking for a seasoned Team Lead to join our Compliance Operations team. As a key member of our team, you'll be responsible for leading a team of compliance professionals in ensuring the effective implementation of our compliance programs.Key Responsibilities:Lead a team of compliance professionals...


  • São Paulo, São Paulo, Brasil Adyen Tempo inteiro

    Unlock Revenue Growth with AdyenAdyen is a leading financial technology platform that empowers businesses to achieve their ambitions. We're seeking a skilled Revenue Operations Regional Lead to join our team in São Paulo.About the RoleAs a Revenue Operations Regional Lead, you'll partner with regional leadership to identify opportunities to effectively...