Operations Lead

2 semanas atrás


São Paulo, São Paulo, Brasil Zippi Tempo inteiro
About Zippi

Zippi is a payment solutions provider for microentrepreneurs in Brazil, offering a mobile app that empowers small businesses with instant payment solutions and a one-week window for repayment.

Job Summary

We are seeking a passionate and driven Operations Lead to join our team. This role is critical in our mission to provide fast and seamless solutions to our customers' problems while improving the overall product experience.

Key Responsibilities
  1. Delivering Exceptional Support: Oversee customer support operations, ensuring customers receive prompt and effective assistance.
  2. Protecting Customers from Subpar Experiences: Drive conversations and changes across the organization to address bugs, loopholes, and shoddy experiences that may occur with clients.
  3. Automation and Technology: Leverage automation, AI, and other technologies to enhance customer support operations.
  4. Influencing Company-Wide Improvements: Collaborate with teams to improve product experience, identifying issues and suggesting solutions that enhance customer satisfaction.
  5. Metric-Driven Impact: Define goals and drive results, shaping the trajectory of our company.
Requirements
  • Passion for delivering exceptional customer experiences and making processes work seamlessly.
  • Ability to thrive in a small startup environment with high ambiguity and fast change.
  • Strong problem-solving skills, attention to detail, and tenacity in maintaining standards.
  • Collaborative mindset with a focus on economic sustainability.
  • Ability to prioritize and focus on critical tasks.
  • Experience in managing customer support or operational functions is a plus.
About Zippi

We value passion, innovation, and a data-driven culture that emphasizes quality over quantity. Join us on this exciting journey and be part of a small, high-impact team where your ideas and contributions will shape the future of our company.


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