Support Operations Lead
2 semanas atrás
Latitude.sh is seeking a seasoned professional to oversee the support operations and network infrastructure teams. As the Support Operations Lead, you will be responsible for maintaining operational excellence, resolving technical issues efficiently, and continuously improving our support processes.
Key Responsibilities:- Lead and mentor the Operations and Network Operations teams to ensure seamless support delivery.
- Foster a culture of customer feedback and encourage team members to actively listen to customers, gather feedback, and implement solutions that address customer needs.
- Establish and promote a culture of urgency within the support team, emphasizing the importance of proactively addressing issues before they escalate.
- Oversee the lifecycle management of servers, ensuring that servers are recommissioned correctly and efficiently.
- Implement robust processes to ensure quick turnaround times and minimize downtime, maintaining a healthy and available server inventory.
- Collaborate with the customer success, product, and engineering teams to ensure high customer satisfaction.
- Proven experience in a leadership role within support tech teams.
- Strong technical background in data centers, cloud computing, bare metal servers, and network infrastructure.
- Excellent problem-solving skills and the ability to make quick, effective decisions.
- Superior communication skills, both written and verbal.
- Competitive compensation.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
At Latitude.sh, we value innovation, creativity, and collaboration. If you're passionate about delivering exceptional support and driving operational excellence, we'd love to hear from you.
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