Empregos atuais relacionados a Customer Support Team Lead - São Paulo, São Paulo - Third-Party Job Posts

  • Customer Service Team Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiro

    About the Role:As a Customer Service Team Lead at Gravity Interactive, Inc., you will play a critical role in managing our customer service operations, ensuring customer satisfaction, and providing exceptional support.Key Responsibilities:Resolve user inquiries, disputes, and complaints, ensuring high levels of customer satisfaction.Collect, investigate, and...

  • Senior Customer Support Lead

    Há 1 mês

    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Customer Support Role at Motorola SolutionsAt Motorola Solutions, we're dedicated to helping people be their best in critical moments. Our mission is to create a safer world by building innovative technologies across our safety and security ecosystem. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences.Key...

  • Customer Success Team Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil Edrone Brasil Tecnologia Ltda. Tempo inteiro

    About This JobWe are seeking an experienced Customer Success Team Lead to join our team at Edrone Brasil Tecnologia Ltda. This is an exciting opportunity to lead a passionate team in driving customer success and retention.Key ResponsibilitiesManage a team of customer success professionals to ensure high customer satisfaction and retentionDevelop and...

  • Support Operations and Network Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Support Operations and Network LeadAt Latitude.sh, we're seeking a highly skilled Support Operations and Network Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure. As a key member of our team, you will lead efforts to maintain operational...

  • Support Operations Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Maxihost Tempo inteiro

    **About Latitude.sh**We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure.As the Leader of Support for Operations and Network Operations, you will oversee the teams responsible for providing exceptional customer support...

  • Customer Service Team Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Career Opportunity at TeleperformanceWe are seeking a skilled Operations Supervisor to join our team in a dynamic Call Center environment. As a key member of our leadership team, you will be responsible for leading and motivating service teams to deliver exceptional customer service.Key Responsibilities:• Lead and motivate service teams to ensure...

  • Senior Customer Service Team Lead

    Há 1 mês

    São Paulo, São Paulo, Brasil Ta Connections Tempo inteiro

    Job SummaryAs a Senior Customer Service Team Lead at Ta Connections, you will be responsible for leading a team of customer service professionals in supporting crew and DPax operations. You will work closely with Ops Senior leadership to implement operational tools and best practices, and collaborate with Account Management Leader to understand client needs...

  • IT Support Team Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Kore Tempo inteiro

    IT Support Manager Job DescriptionWe are seeking an experienced IT Support Manager to lead our team of technical specialists and support technicians. The ideal candidate will have a strong background in IT and a proven track record of successfully managing teams and delivering high-quality technical support services.Key Responsibilities:Lead a team of IT...

  • SAP FICA Expert

    3 semanas atrás

    São Paulo, São Paulo, Brasil Rimini Street Tempo inteiro

    Job Title: SAP FICA Expert - Team LeadWe are seeking a highly skilled SAP FICA Expert to lead our team in providing exceptional remote-based application support for mission-critical SAP applications. This is a unique opportunity to leverage your expertise in SAP FICO and ISU Contract Accounts Receivable and Payable to drive business...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Youscan Tempo inteiro

    We are seeking a highly skilled Customer Support Specialist to join our YouScan Customer Success team in Mexico City. The ideal candidate will be fluent in Portuguese, with strong communication skills in English and Spanish (B2/C1) to effectively support customers in a timely and accurate manner.Key responsibilities include:Customer Feedback: Delivering...

  • Customer Service Airlines Team Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ta Connections Tempo inteiro

    Job SummaryThe Customer Service Airlines Team Lead will oversee and manage the crew and distressed passenger customer service team. The Team Lead is responsible for maintaining the proper level of staffing to support clients, for maintaining metrics to monitor the team's performance, and their schedules to meet operational Service Level Agreements.Key...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    Unlock Your Potential as a Customer Support SpecialistAre you passionate about delivering exceptional customer experiences?We're looking for a skilled Customer Support Specialist to join our team at SupportYourApp. As a key member of our support team, you'll be responsible for providing top-notch technical support to our clients via various communication...

  • Customer Support Associate

    Há 1 mês

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Job Title: Customer Support Associate About the Role: At Wise, we're building a global network for money without borders. We're looking for a Customer Support Associate to join our team in Sao Paulo, Brazil. As a Customer Support Associate, you will be responsible for providing world-class customer support via email, chat, and phone channels for Portuguese...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Enghouse Tempo inteiro

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team at Enghouse Networks. As a leading company in the telecom industry, we are strengthening our support team to provide exceptional service to our customers.About the CompanyEnghouse Systems Limited is a global provider of enterprise software solutions serving various vertical...

  • Customer Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro

    About CloudWalk, Inc.We are a fast-growing fintech company that values innovation and customer satisfaction. Our team is passionate about delivering exceptional support to our customers.The RoleWe are seeking a highly skilled Customer Support Engineer to join our team. As a Customer Support Engineer, you will be the frontline hero, responsible for delivering...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    Unlock Your Potential in Customer SupportAt SupportYourApp, we're passionate about delivering exceptional customer experiences. As a Customer Support Consultant, you'll play a vital role in helping our clients succeed in the tech industry.Key Responsibilities:Provide top-notch customer and technical support via various channelsGather technical information to...

  • LATAM Managed ServiceDesk Team Lead

    1 semana atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Lenovo Tempo inteiro

    Job Description: Lenovo Advanced Managed Service Desk is Lenovo’s implementation of DaaS and managed solutions (Managed Endpoints, Premier+ / Primer Support, Service Desk, Meeting room as a Service). DaaS (Device as a Service) is a way to manage physical devices, services, and OEM (Original Equipment Manufacturer) devices. Lenovo Managed Service Desk takes...

  • Customer Support Representative

    Há 1 mês

    São Paulo, São Paulo, Brasil Preply Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Preply. As a Customer Support Specialist, you will be responsible for guiding and supporting users with their interactions on our platform, and resolving any issues they may face.Your ImpactAs a Customer Support Specialist, you will have a significant impact on our...

  • Customer Support Expert

    4 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team in Sao Paulo, Brazil. As a key member of our global Customer Success organization, you will play a critical role in the company's success by analyzing and enabling our customers to efficiently use the SAP LeanIX product suite while resolving their issues.Key...

  • Customer Support Associate

    4 semanas atrás

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Support Associate to join our team at Wise. As a Customer Support Associate, you will be responsible for providing world-class customer support to our Portuguese and English speaking customers via email, chat, and phone channels.Key ResponsibilitiesProvide exceptional customer support and resolve...

Customer Support Team Lead

Há 1 mês

São Paulo, São Paulo, Brasil Third-Party Job Posts Tempo inteiro
Customer Support Lead Job Description

At Cloudbeds, we're seeking a highly skilled Customer Support Lead to join our team. As a key member of our customer support leadership, you'll play a vital role in building a team of elite customer support coaches.

Key Responsibilities:

  • Lead and manage frontline customer support teams to deliver exceptional customer experiences.
  • Manage escalations from customers, internal teams, and leadership, and proactively coordinate resolution efforts during system outages.
  • Demonstrate expert knowledge of the Cloudbeds suite of products and troubleshoot, identify, and escalate possible bugs and issues through the JIRA platform.
  • Conduct 1:1 meetings with team members, provide ongoing career development, and continuous learning opportunities.
  • Ensure team staffing levels are balanced to meet service goals and volume in day-to-day operations.
  • Provide suggestions and take ownership of projects to improve department processes and efficiency.
  • Be an active participant in providing exceptional customer service, assisting the customer support team in quickly resolving customer issues, identifying and participating in de-escalating situations, and proactively following up on customer feedback.

Requirements:

  • Minimum of two years experience in a customer support supervisor role or similar.
  • Familiarity with customer support operations in a fast-paced SaaS environment.
  • Excellent communication skills (written and oral in English) and interpersonal skills.
  • Must possess excellent customer service skills and problem-solving skills.
  • Strong coaching and people development skills.
  • Experience with Zendesk or similar ticketing platforms.
  • Experience in hospitality/tourism is preferred.

Competencies:

  • Strong Leadership Skills: Ability to lead and motivate a team of customer support representatives.
  • Customer-Focused Mindset: A passion for delivering exceptional customer service and a commitment to meeting and exceeding customer expectations.
  • Team Collaboration: Demonstrated experience in collaborating effectively with cross-functional teams.
  • Technical Proficiency: Ability to quickly learn, navigate, and troubleshoot new technologies and platforms.
  • Analytical Thinking: Capacity to analyze customer support metrics and data to identify trends and areas for improvement.