Customer Success Team Lead

Há 4 dias


São Paulo, São Paulo, Brasil Edrone Brasil Tecnologia Ltda. Tempo inteiro

About This Job

We are seeking an experienced Customer Success Team Lead to join our team at Edrone Brasil Tecnologia Ltda. This is an exciting opportunity to lead a passionate team in driving customer success and retention.

Key Responsibilities

  • Manage a team of customer success professionals to ensure high customer satisfaction and retention
  • Develop and implement strategies to drive customer adoption and usage of our product
  • Work closely with cross-functional teams to ensure seamless customer onboarding and support
  • Continuously monitor and analyze customer health and develop targeted interventions to prevent churn
  • Collaborate with sales and marketing teams to develop and execute sales strategies that drive revenue growth
  • Develop and maintain relationships with key customers to understand their needs and preferences

Requirements

  • 5+ years of experience in customer success or a related field
  • Proven track record of driving customer retention and growth
  • Strong leadership and management skills with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills with the ability to analyze complex customer data and develop targeted interventions

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply

If you are a motivated and experienced customer success professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our recruitment team.


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