Customer Success Lead

Há 4 dias


São Paulo, São Paulo, Brasil Salesforce Tempo inteiro

Role Overview

Salesforce is seeking a Customer Success Manager to join our team. As a trusted advisor, you will partner with our largest and highest-profile customers to drive their success on the Salesforce platform.

Responsibilities

  • Partner with assigned accounts to maintain a focus on the customer's business goals and technical health.
  • Develop a deep understanding of the customer's Salesforce implementation and translate their business needs to solutions.
  • Forge relationships with customers and account teams to drive growth and revenue opportunities.
  • Act as a point of contact for major incidents, owning customer expectations and communications through resolution.

Requirements

  • 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use, or project leadership.
  • Excellent communication and collaboration skills.
  • Able to learn new technologies quickly.

What You'll Bring

  • Experience in customer-facing roles, preferably in a SaaS or technology company.
  • Deep understanding of Salesforce and its ecosystem.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Salesforce

Salesforce is the Customer Company, inspiring the future of business with AI+ Data +CRM. We help companies across every industry blaze new trails and connect with customers in a whole new way.



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