Customer Success Lead
2 semanas atrás
Role Overview
Salesforce is seeking a Customer Success Manager to join our team. As a trusted advisor, you will partner with our largest and highest-profile customers to drive their success on the Salesforce platform.
Responsibilities
- Partner with assigned accounts to maintain a focus on the customer's business goals and technical health.
- Develop a deep understanding of the customer's Salesforce implementation and translate their business needs to solutions.
- Forge relationships with customers and account teams to drive growth and revenue opportunities.
- Act as a point of contact for major incidents, owning customer expectations and communications through resolution.
Requirements
- 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use, or project leadership.
- Excellent communication and collaboration skills.
- Able to learn new technologies quickly.
What You'll Bring
- Experience in customer-facing roles, preferably in a SaaS or technology company.
- Deep understanding of Salesforce and its ecosystem.
- Ability to work in a fast-paced environment and adapt to changing priorities.
About Salesforce
Salesforce is the Customer Company, inspiring the future of business with AI+ Data +CRM. We help companies across every industry blaze new trails and connect with customers in a whole new way.
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