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Customer Success Specialist
Há 1 mês
Amorim Law Firm is a boutique law office and consultancy that provides international solutions for individuals and businesses. We offer services related to citizenship, residence visas, investor advisory, international contracts, and intellectual property abroad.
About the Position
We are seeking a proactive and customer-oriented professional to support our customer success efforts and enhance our clients' experience. As a Customer Success Specialist, you will engage with clients, understand their needs, and provide solutions to resolve issues and complaints.
Your Day-to-Day
As a Customer Success Specialist, your daily tasks will include:
- Client engagement: Actively prospect for new clients and coordinate meetings.
- Customer understanding: Provide relevant and concise information about the client's case and analyze customer needs and requirements.
- Support and solution: Assist in projects related to the acquisition of new client channels and resolve issues and complaints.
- Innovation and Solution: Take responsibility for defining pathways for the organization, seeking the best solutions for challenges.
The Ideal Candidate
We are looking for a candidate with a degree in business, customer service, or a related field. The ideal candidate should have exceptional verbal and written communication skills in English and Portuguese, professional experience with customer experience, a collaborative spirit, and the ability to effectively lead projects and work with teams.
Amorim is an inclusive environment where we value diversity and the unique contributions of each individual. If you are interested in this opportunity, please apply now and let's build a borderless world together.
