Customer Support Specialist

Há 2 dias


São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiro

SAP LeanIX is a platform that enables organizations to continuously transform their IT landscapes. Our platform helps to efficiently organize, plan, and manage IT assets, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.

We are looking for a Customer Support Specialist who will help evaluate and support customer requests. As part of the Customer Success organization, you will play a critical role in the company's current and future success.

Key Responsibilities:

  • Evaluate and respond to customer inquiries in a timely and professional manner.
  • Provide technical support and guidance to customers to resolve their issues.
  • Collaborate with internal teams to resolve complex customer issues.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical skills and knowledge of IT systems and processes.

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