Customer Support Specialist
Há 16 horas
Mentice Inc. is seeking a highly skilled Customer Support Specialist to join our team as an independent contractor. As a key player in our organization, you will directly contribute to our mission of improving healthcare outcomes worldwide.
About Us:
Mentice is a global company working towards improving clinical workflow and procedural efficiency within endovascular procedures. We work with physicians at hospitals, with the Medical Device industry, and other partners to help them improve patient outcomes worldwide.
Position Overview:
- Role: Customer Support Specialist (independent contractor)
- Location: Brazil (flexible)
- Reporting to: Director Professional Services - Americas
- Travel: Approximately 8 days per month across LATAM (mainly weekdays)
Responsibilities:
Pre-Sales Support:
- Conduct product demonstrations at roadshows to win customer confidence.
- Proactively engage with relevant customers to understand their needs and situation.
- Initiate and support software updates for customers.
Post-Sales Support:
- Deliver comprehensive customer trainings during system installation and provide refresher trainings as needed.
- Assist customers who contact us for support, ensuring their satisfaction.
- Maintain our CRM and support system with accurate customer information.
- Act as a liaison between ongoing development projects and assigned customers.
- Collect and relay valuable feedback to our corporate product team.
Traits and Skills:
- Professional confidence and commitment to high standards.
- Analytical problem-solving skills and ability to resolve complex issues independently.
- Excellent verbal and written communication in English.
- Discretion in handling sensitive matters.
- Strong computer, presentation, and planning skills.
- Willingness to travel within the region as needed.
- Availability beyond standard business hours.
Qualifications:
- Bachelor's degree in biomedical, medical, computer science, or engineering fields.
- Minimum 4 years of experience in customer service or computer support, ideally related to healthcare (radiology or cathlab).
- Medical experience is a bonus, and familiarity with the interventional field is advantageous.
- Background in healthcare or medtech (e.g., radiology/cathlab technician or nurse) is desirable.
Apply Now:
We look forward to welcoming you to the Mentice family.
Note: All applications will be treated with strict confidentiality.
-
Customer Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Supportyourapp Tempo inteiroJob DescriptionSupportyourapp is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Atlas Technology Solutions Tempo inteiroAbout the RoleWe're seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Atlas Technology Solutions. As a key member of our Americas Support Team, you will be responsible for delivering exceptional customer experiences and resolving complex issues for our clients across the region.Key ResponsibilitiesCustomer Service:...
-
Customer Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil CloudWalk Tempo inteiro{"title": "Customer Support Specialist", "content": "About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at CloudWalk. As a frontline hero, you will be the voice of InfinitePay, tackling customer issues head-on and delivering exceptional service.Key ResponsibilitiesEngage with customers through chats, emails, and calls,...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiroAbout LeanIX JobsLeanIX is a leading provider of Enterprise Architecture Management (EAM) and IT Service Management (ITSM) solutions. Our platform helps organizations to efficiently organize, plan, and manage their IT landscapes.Job DescriptionJob Title: Customer Support SpecialistLocation: Sao Paulo, Brazil (Hybrid)Job Type: Full-timeAbout the Role:We are...
-
Customer Support Specialist
1 semana atrás
São Paulo, São Paulo, Brasil LeanIX Tempo inteiroUnlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...
-
Customer Support Specialist
Há 7 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiroAbout the RoleSAP is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Success organization, you will play a critical role in ensuring our customers receive exceptional support and service.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and chat.Analyze and resolve...
-
Customer Support Specialist
1 semana atrás
São Paulo, São Paulo, Brasil LeanIX Tempo inteiroUnlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a market leader in enterprise architecture...
-
Customer Support Specialist
Há 5 dias
São Paulo, São Paulo, Brasil LeanIX Tempo inteiroUnlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...
-
Customer Support Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil LeanIX Tempo inteiroUnlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a market leader in enterprise architecture...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil SupportYourApp Inc. Tempo inteiroAbout SupportYourApp Inc.We are a leading provider of premium outsourced customer support and CX services for tech companies around the globe. Our team is dedicated to delivering exceptional support experiences to our clients and their customers.Job SummaryWe are seeking a highly skilled and passionate Customer Support Specialist to join our team. As a...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Coda Payments Tempo inteiroAbout Coda PaymentsCoda Payments is a leading provider of innovative solutions for digital content publishers. Our mission is to break down barriers between publishers and their audiences, enabling them to grow revenue, profit margins, and customer engagement in multiple markets.Our TeamWe are a customer-centric team that treats both B2B and B2C clients as...
-
Senior Customer Support Specialist II
Há 22 horas
São Paulo, São Paulo, Brasil Smart AdServer Tempo inteiroAbout the RoleWe're seeking a highly skilled Senior Customer Support Specialist to join our team at Smart AdServer. As a key member of our Services team, you'll play a crucial role in delivering exceptional customer satisfaction and technical expertise.Your MissionAs a Senior Customer Support Specialist, you'll be the primary point of contact for our...
-
Senior Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Equativ Tempo inteiroAbout the RoleAs a Senior Customer Support Specialist at Equativ, you will be the primary point of contact for our most demanding clients, providing exceptional support and technical expertise to help them achieve their digital business goals.Your MissionYou will join a highly dedicated team of technical experts who share a passion for delivering customer...
-
Customer Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiroAbout LeanIX JobsWe are a leading provider of Enterprise Architecture Management and SaaS Management solutions, serving over 1000 customers worldwide. Our platform helps organizations efficiently organize, plan, and manage their IT landscapes.Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our dynamic team in Sao Paulo,...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Coda Payments Tempo inteiroAbout Coda PaymentsCoda Payments is a leading provider of innovative solutions for digital content publishers. Our mission is to break down barriers between publishers and their audiences, enabling them to grow revenue, profit margins, and customer engagement in multiple markets.Our TeamWe are a customer-centric organization that values excellence,...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Supportyourapp Tempo inteiro**Unlock Your Potential in a Dynamic Tech Environment**Are you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual setting? We're seeking a skilled Customer Support Specialist to join our team at SupportYourApp, a leading Support-as-a-Service company.**Key Responsibilities:**Build strong...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at LeanIX Jobs. As a key member of our Customer Success organization, you will play a critical role in helping our customers efficiently and effectively use our SAP LeanIX product suite.Key Responsibilities:Provide initial response, operational assistance, and...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiroAbout LeanIX JobsWe are a leading provider of Enterprise Architecture Management and SaaS Management solutions, serving over 1000 customers worldwide. Our platform helps organizations to efficiently organize, plan, and manage their IT landscapes.Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our dynamic team in Sao Paulo,...
-
Customer Support Specialist
Há 2 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at SAP. As a key member of our Customer Success organization, you will play a critical role in helping our customers efficiently and effectively use the SAP LeanIX product suite.Key ResponsibilitiesProvide initial response, operational assistance, and development of...
-
Customer Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil SAP Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our dynamic team in Sao Paulo, Brazil. As a key member of our global Customer Success organization, you will play a critical role in the company's current and future success by analyzing and enabling our customers to efficiently and effectively use the SAP LeanIX product...
