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Customer Support Specialist
2 meses atrás
Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a market leader in enterprise architecture management.
About the Role- Provide top-notch technical support to customers, ensuring timely and effective resolution of issues.
- Collaborate with cross-functional teams, including Engineering, Sales, and Customer Success, to drive customer satisfaction and loyalty.
- Develop and maintain in-depth knowledge of LeanIX's software and related platforms, as well as Enterprise Architecture methodology.
- Stay up-to-date with industry trends and best practices to continuously improve support processes and customer experiences.
- Participate in a collaborative team environment, sharing knowledge and expertise to drive innovation and excellence.
- 3+ years of relevant work experience in problem analysis and case resolution.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse customer groups.
- Strong technical understanding of Enterprise Architecture methodology, EA-related platforms, and SaaS-related platforms.
- Ability to demonstrate outstanding critical thinking skills and work effectively in a fast-paced environment.
- Fluency in English and Portuguese or Spanish, with additional languages a plus.
LeanIX is a pioneer in enterprise architecture management, empowering organizations to create transparency and drive business transformation. Our software-as-a-service solutions enable customers to visualize, assess, and manage their IT landscapes, making sound decisions and collaborating more effectively. Join our team and be part of a dynamic, international community that values transparency, personal development, and innovation.
We offer a Hybrid Work Mode, allowing you to work remotely from your home office and collaborate with our teams. Enjoy great benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional growth and development.
LeanIX is committed to being an equal opportunity employer, valuing diversity and promoting a culture of inclusion. If you need an equitable interview process alternative, please let us know. We look forward to welcoming you to our team
