Customer Support Specialist
1 semana atrás
SAP LeanIX is a leading platform for IT landscape management, and we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Success organization, you'll play a critical role in ensuring our customers get the most out of our product suite.
Key Responsibilities:- Provide exceptional support to customers through various channels, including email, phone, and chat.
- Analyze and resolve customer issues in a timely and efficient manner.
- Collaborate with internal teams, such as Engineering and Sales, to ensure seamless customer experiences.
- Develop and maintain knowledge base articles to improve customer self-service capabilities.
- Participate in continuous improvement initiatives to enhance our support processes and tools.
- 3+ years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Strong technical understanding of Enterprise Architecture methodology and related platforms.
- Proficiency in coding languages, such as Python, HTML, and SQL.
- Ability to work in a fast-paced, dynamic environment.
- A dynamic and international team environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to work with a leading-edge platform and make a real impact on our customers' success.
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