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Customer Support Specialist
2 meses atrás
About SupportYourApp Inc.
We are a leading provider of premium outsourced customer support and CX services for tech companies around the globe. Our team is dedicated to delivering exceptional support experiences to our clients and their customers.
Job Summary
We are seeking a highly skilled and passionate Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients' customers via various communication channels.
Key Responsibilities
- Provide Exceptional Support
Respond to customer inquiries in a timely and professional manner, resolving issues and providing solutions to meet their needs.
Build Strong RelationshipsDevelop and maintain positive relationships with customers, understanding their needs and preferences to deliver personalized support experiences.
Meet Performance MetricsMeet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction scores.
Stay Up-to-Date with TechnologyStay current with the latest technology trends and advancements, applying this knowledge to provide expert support and guidance to customers.
Ensure Data SecurityHandle sensitive customer information with confidentiality and discretion, adhering to our data security policies and procedures.
Collaborate with TeamsWork closely with internal teams, including developers and other departments, to ensure seamless support experiences and resolve complex issues.
Requirements
- Language Skills
Native Japanese and English communication skills, with the ability to communicate effectively with customers and colleagues.
ExperienceAt least 6 months of experience in a customer support role, with a proven track record of delivering exceptional support experiences.
Analytical and Research SkillsStrong analytical and research skills, with the ability to quickly resolve complex issues and provide expert guidance to customers.
Positive AttitudeA positive and responsible attitude, with a strong commitment to delivering exceptional support experiences and meeting performance metrics.
Technical RequirementsA personal laptop or computer with at least 8Gb of RAM and a stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.
Preferred Qualifications
- CRM Experience
Experience with CRM systems, with the ability to effectively manage customer interactions and data.
Crypto/Finance ExperienceExperience in the crypto/finance industry, with a strong understanding of the sector's unique challenges and requirements.
Benefits and Perks
- Flexible Schedule
A flexible schedule that allows for work-life balance and flexibility.
Remote Work OpportunitiesThe opportunity to work fully remotely, with the ability to work from anywhere with a stable internet connection.
Inclusive International EnvironmentAn inclusive international environment that values diversity and promotes a positive and supportive work culture.
Compensation in USDCompensation in USD, with opportunities for bonuses and career advancement.
Paid Training and ProbationPaid intensive training and probation, with a comprehensive onboarding program to ensure success in the role.
Work-Life BalanceA focus on work-life balance, with opportunities for professional growth and development.
Responsive ManagementResponsive management that is committed to your growth and long-lasting cooperation.
Greenhouse Conditions for Self-DevelopmentGreenhouse conditions for self-development, with opportunities for training, mentorship, and career advancement.
