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Customer Support Specialist
Há 1 mês
Empowering Customer Success
SAP is seeking a skilled Customer Support Specialist to join our dynamic team. As a key member of our global Customer Success organization, you will play a critical role in driving customer satisfaction and success.
Key Responsibilities:
- Provide exceptional customer support and technical assistance to our valued clients.
- Collaborate with cross-functional teams to resolve complex technical issues and improve customer experience.
- Develop and maintain in-depth knowledge of SAP LeanIX products and services.
- Communicate effectively with customers, stakeholders, and internal teams to ensure seamless support and issue resolution.
- Continuously improve support processes and procedures to enhance customer satisfaction and loyalty.
Requirements:
- 4+ years of relevant work experience in technical support or customer success.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse customer groups.
- Strong technical understanding of Enterprise Architecture methodology, EA related platforms, and SaaS related platforms.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Passion for delivering exceptional customer experiences and driving business success.
About SAP:
SAP empowers organizations to run better by providing innovative solutions that drive business success. As a leader in the enterprise software market, we are committed to delivering exceptional customer experiences and driving business growth.
