Customer Support Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Belvo Tempo inteiro

About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Belvo. As a key member of our Customer Engineering team, you will be responsible for providing exceptional support to our clients, ensuring their success with our Open Finance solutions portfolio.

Key Responsibilities

  • Manage client questions regarding implementation, use of Belvo's products, and other technical matters.
  • Quantify an issue's scope and severity, and implement changes to reduce ticket volumes.
  • Collaborate with technical writers and the Product team to author and maintain customer-facing knowledge base articles.

Requirements
  • At least 1-2 years of experience in customer support of a technical product.
  • Excellent communication skills, with a native level of Portuguese and a good level of English.
  • Empathy is a core value for you, and you have a client-first attitude.

What We Offer
  • Stock options.
  • Annual company bonus.
  • Flexible working hours.
  • Remote friendly.
  • Health Insurance.
  • Paid time off on your birthday.
  • Training Budget.

About Belvo
  • Open Finance API platform for Latam.
  • Company Size: 51 - 250 People.
  • Year Founded: 2019.
  • Country: Brazil.
  • Company Status: Actively Hiring.


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