Customer Support Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

**Job Summary**:

Arrow Electronics, Inc. is seeking a highly skilled Customer Support Specialist to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.

**Key Responsibilities**:

  • Provide exceptional customer service and support to internal and external customers.
  • Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
  • Handle complex discrepancies, interface directly with customers, and recommend solutions and/or action plans to internal sales team staff.
  • Manage backlog and support sales team with direct customer contact within Planned Demand and Quality assurance processes.
  • Provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, own the manual inventory sweep process from IPS (In-Plant Store) or consignment, and coordinate contract refresh clauses.
  • Handle branch service requests, RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.), and correct post delivery issues while working origin of any SMI (Slow Moving Inventory) and Sludge.

**Requirements**:

  • At least two years of experience with customer support required.
  • Experience in electronic components industry preferred.
  • Pursuing a college degree or graduated with a major in Business, International Relations, or equivalent.
  • Advanced English Proficiency required.
  • Intermediate excel knowledge required.

**What's In It For You**:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

**Annual Hiring Range/Hourly Rate**:

R$43,200.00 - R$52,800.01

**Location**:

BR-SP-Sao Paulo, Brazil (Rua Jose Gomes Falcao)

**Time Type**:

Full time

**Job Category**:

Business Support


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