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Customer Support Specialist
2 meses atrás
About Coda Payments
Coda Payments is a leading provider of innovative solutions for digital content publishers. Our mission is to break down barriers between publishers and their audiences, enabling them to grow revenue, profit margins, and customer engagement in multiple markets.
Our Team
We are a customer-centric organization that values excellence, creativity, and solution-oriented thinking. Our team is committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our internal and external clients, embodying our core value of customer focus in everything you do.
Responsibilities
- Liaise with our partners and stakeholders to resolve customer issues and concerns in a timely and professional manner.
- Assist in conducting transaction tests to identify potential issues with payment channels.
- Provide proactive support to customers, anticipating and addressing their needs to ensure a seamless experience.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain a deep understanding of our products and services to provide accurate and informative support to customers.
Requirements
- At least 3 years of experience in a customer-focused role, such as service, hospitality, or call center.
- Positive personality and attitude, with excellent communication and problem-solving skills.
- Flexible and adaptable, with a sense of urgency and ability to work in a fast-paced environment.
- Excellent time management skills, with the ability to prioritize tasks and meet deadlines.
- Prior experience in leading a team is a plus, but not required.
- Fluency in English, Portuguese, or Spanish is required.
What We Offer
Coda Payments offers a dynamic and supportive work environment, with opportunities for growth and development. We provide a comprehensive benefits package, including flexible work arrangements, wellness programs, and professional development opportunities.
Why Join Us
At Coda Payments, we value our employees and strive to create a positive and inclusive work environment. We believe in fostering a culture of innovation, creativity, and collaboration, where everyone feels valued and empowered to contribute their best work.
