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Customer Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Coda Payments Tempo inteiro

About Coda Payments

Coda Payments is a leading provider of innovative solutions for digital content publishers. Our mission is to break down barriers between publishers and their audiences, enabling them to grow revenue, profit margins, and customer engagement in multiple markets.

Our Team

We are a customer-centric team that treats both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will have a customer-centric mindset, superb communication skills, and a natural ability to problem-solve. As a Customer Support Specialist, you will be responsible for liaising with our mobile operator, Merchants, and other partners to resolve customer issues, conducting transaction tests to identify potential payment channel issues, and providing exceptional customer support.

Responsibilities

  • Liaise with our mobile operator, Merchants, and other partners to resolve customer issues
  • Conduct transaction tests to identify potential payment channel issues
  • Provide exceptional customer support via various communication channels
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services

Requirements

  • At least 3 years of experience in a customer-focused role
  • Positive personality and attitude
  • Flexible to changes and has a sense of urgency
  • Excellent problem-solving skills
  • Time management skills
  • Prior experience in leading a team will be a big plus
  • Fluent in English, Portuguese, Spanish

What We Offer

  • WFH Support: Get a monthly allowance to cover your work-from-home expenses and keep you connected
  • Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter
  • Customized Benefits: Tailor your benefits with our flexible plan
  • Growth Opportunities: Unlock your potential through clear progression paths
  • Skill Development: Access training resources to fuel your personal and professional growth
  • Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering
  • Family Care: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs

Equal Opportunity Employer

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.