Customer Success Manager

2 meses atrás


São Paulo, São Paulo, Brasil Amorim Tempo inteiro

{"h1": "Head of Customer Success", "p": "At Amorim Law Firm, we are seeking a highly skilled and experienced professional to lead our customer success efforts. As the Head of Customer Success, you will play a pivotal role in ensuring our clients' satisfaction and success. Your primary responsibility will be to oversee client engagement, manage team initiatives, and work collaboratively to enhance the quality of our services and the overall client experience.", "h2": "Key Responsibilities", "ul": ["Client Engagement: Manage and lead the team in actively prospecting for new clients, overseeing client onboarding and engagement strategies.", "Communication: Analyze and address client needs and requirements, serving as a point of contact for clients and the company.", "Project Leadership: Lead and support the team in managing projects related to the acquisition of new client channels.", "Strategic Development: Collaborate with cross-functional teams to ensure consistent and exceptional client experiences and contribute to the development and implementation of client engagement and retention strategies."]}


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