Merchant Operations Manager

Job Location: BR-SP-Sao Paulo

ID:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

As a Merchant Strategy & Operations Manager at 99 Food, you will drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. You will own the end-to-end strategy and execution that shape the success of merchants on our platform.

On the Merchant team, you'll get to the lowest level of detail by speaking to merchants, partnering with our Sales, Product and Analytics teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You'll test these hypotheses in the market and refine your approach to develop best-in-world solutions. As part of this team, you are the voice of the Merchant to the business, championing their success and helping merchants thrive and retain our platform. We're looking for someone who is self-motivated, highly analytical, data-driven and has exceptional interpersonal and relationship-building skills.

• Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement
• Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives and define success with KPIs
• Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization
• Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives
• Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action

• You have 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus
• You have a Bachelor's Degree or higher
• Excel/Google Sheets proficiency; SQL is a plus
• Ability to thrive in a fast-paced and ambiguous environment
• You have expert interpersonal and communication skills
• You're a self-starter – You have a bias towards action and thrive in a fast-paced, constantly changing work environment
• You're naturally curious – You always look for ways to innovate and improve
• You're gritty – You roll up your sleeves and do whatever it takes to make things successful
• You're a relationship-builder – You can influence and motivate people at all levels across a variety of job functions
• You're a problem solver – You can independently translate high-level goals into actionable plans

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone\'s best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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