Technical Account Manager

Há 7 dias

Rio de Janeiro, Rio de Janeiro, Brasil Zoom Tempo inteiro

What you can expectAs a Technical Consultant at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues. You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends.About the TeamWorkvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives. Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration.ResponsibilitiesLeading IT calls with our Customers' technical teams to set-up and configure Single Sign On & User ProvisioningBeing the technical point of contact for our CustomersResolving customer queries in a professional and timely mannerIdentifying trends in customer issues and communicate with the wider teamEmpathizing with every aspect of the Customer journey, putting customers' needs firstTroubleshooting issues, reproducing defects and documenting bugs for our engineering teamsCommunicating with customers and colleagues and resolve issues through email, chat or ZoomWhat we're looking forPossess excellent problem-solving skills to troubleshoot and resolve complex technical issues in a timely manner.Experience in a similar role or customer-facing role in both Portuguese & EnglishExperience with SQL and experience writing SQL queries & Zendesk, API and SSO mandatoryAble to resolve customer queries in a professional and timely manner with tasks such as user creation, migrations, authentication.Experience preferably with InfrastructureAble to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning.Able to lead IT calls with our customers and help them with

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